Mr. Rooter Plumbing Of Roswell -

It was really easy to make an appointment and we received a response quickly. The Plumber Shaunti arrived on time and kept us informed about each step. We had an issue with a pipe leak in the front yard and a leaky toilet. Both issues were corrected at a reasonable price and include a one year warranty. I appreciate the fast service and attention to detail. We will definitely be using this company again for our plumbing needs.

For this review, I give Mr. Rooter (specifically Joe Ventimiglia and his team – Mitch and John) 5 stars for the QUALITY OF WORK that they did for us. It was excellent/outstanding. Note: Unfortunately, at the same time I would give only 2 stars for the quality of communication and for the scheduling process for our project. The scheduling was not consistent and often left us wondering if/when they would show up. And it did not measure up to match the quality of workmanship which was excellent. During his visit for the estimate, Joe was prompt, respectful, knowledgeable, asked questions, engaged with us and the design materials (drawings and descriptions) that we had prepared, was willing to enter the crawl space to assess the plumbing situation (a disaster left over from a previous plumber who could not finish the work) and listened to us. He let us know that he would work on getting us a written estimate as soon as possible. Within a day or so, Joe was able to send us an estimate. That was amazing in and of itself (most plumbers take 3-5 days to generate an estimate and some never follow up at all). After reviewing the estimate, we decided to go with Joe and his team (Mr. Rooter). Within the same week, Joe and his team (Mitch and John) removed all of the faulty, partially installed mess of plumbing work that the previous plumber had “installed” for us. Joe and his team also brought all of the supplies to stage them for the next week’s work. Before I share more of the job, let me just say that Joe and his team (Mitch and John) were professional, respectful and documented their work. Mitch was extremely personable, very respectful and conducted himself with dignity and excellence on the job. John was polite and answered questions when asked. Both Mitch and John added to the already high level of skillful excellence that Joe brought to the job. The following week, Joe and his team worked on replacing all of the drains and supply lines under our home (in our crawl space) as well as roughing in all of the connections, drains and dry vents in our bathroom space (going from 1.5 baths to 2 baths in a complete gut with dry vents that had to be reconnected and tied into the whole system). Their work set the stage for the construction team that was doing our remodel. Seeing Joe's (and Mitch and John) finished work has been amazing. The work is clean, precise, completed according to code, and has corrected all of the errors and sloppiness of the previous plumber’s work. Joe/Mitch/John's work is also going to allow us to prevent leaks in the future. At the start of this project, I said I wanted “pretty pipes” (meaning clean, well done, leak-proof, neat, organized, code-worthy, and otherwise excellently installed) and that is what we now have. The only area that was not as excellent was the poor communication around scheduling. Often, we were told that Joe, or Joe and his team, would be at our house on a certain day or at a certain time and we often did not hear from anyone until late in the day/the end of the day when Joe would let us know that the schedule had shifted or that he would need to reschedule for the next day or the following day. Of course, we can understand and give grace when that happens once but when it becomes a pattern, it feels disrespectful. It happened several times and we tried to just be flexible. However, after the 3rd time, we ended up speaking to a supervisor about the situation. Thankfully, Mr. Rooter’s supervisor was helpful and swift in resolving our concerns and the job was completed with the same skill and excellence that Joe and his team demonstrated throughout the job. Overall, we are very glad that we worked with Joe, Mitch and John and we are grateful for their excellent skill and the high quality of their finished work. We are so thankful for the completed bathroom plumbing for our 2-bathroom remodel project.

Daniel did an excellent job clean out of our mainline drain clog. The service is expensive but excellent quality and in line with the plumbing market in Atlanta.

We recently had a septic tank issue and contacted Mr. Rooter to come diagnose the problem. The plumber (Jeremy) arrived in a timely fashion and was fully prepared to do any work within his capabilities. He quickly identified the problem and recommended a septic tank expert (Chris with Septic Blue - another stellar individual). Jeremy also did an inspection of our inside plumbing and found another issue that he repaired on the spot. We are glad we used Mr. Rooter would readily contact them again for any needed plumbing repairs and recommend them very highly to anyone. As fate would have it, we had another needed repair with our inside plumbing, unrelated to the above issue. Based on our recent experience with Mr. Rooter, we readily called them again. Alex showed up on time and ready to work. He went right to source and had the problem repaired quickly and correctly. Alex was equal parts knowledgeable, thorough, efficient, tidy and had a terrific personality. We actually enjoyed having him in our home. We are now 2 for 2 great experiences with Mr. Rooter!

Very positive experience. The Plumber, Andrew, provided excellent service installing our water heater. He was courteous, professional and very knowledgeable. He left the work area clean and neat. Would highly recommend Mr. Rooter Plumbing-Atlanta and Andrew to my family, friends and neighbors.

Ryan gave me excellent service. He walk me through every step of the way. He was very professional, knowledgeable and helpful. He did the job very well. I would use this company again because of the job Ryan did.

Mr. Rooter Plumbing of Atlanta dispatched their on call technician (Andrew Fitch). When Mr. Andrew arrived, he handled himself in a friendly and professional manner. He accessed the problem and went over the price with me. He also made it clear to me the difference in price if using a credit card vs cash/debit card. Mr. Andrew resolved my issue. Before leaving my house he performed tests to ensure the problem was solved. Thanks again, Mr. Andrew Fitch.

Andrew was great, we talked thru the issue and he explained what he was doing and why. He was able to finish in a timely manner and everything working correctly within a couple of hours. While you never want plumbing issues, I would absolutely call Mr Rooter again and request Andrew to do the work.