Ferguson Plumbing Supply

Mixed Customer Service: Reviews highlight both positive and negative experiences with staff. Some employees are described as helpful, knowledgeable, and patient, while others are seen as rude, condescending, incompetent, and uninterested.
Product Availability: The store is praised for carrying hard-to-find plumbing supplies that competitors like Home Depot may lack.
Pricing Concerns: One review alleges a significant overcharge for a plumbing repair, suggesting potential issues with pricing and recommendations.
Inconsistency: Experiences vary significantly, even within the same day, with different staff members providing vastly different levels of assistance.
Specific Issues: Some customers experienced difficulty with part identification, incorrect advice leading to extra costs, and a lack of willingness to assist with specific needs.

Description