Drain Pro Plumbing Heating & Air Conditioning
Review Summary
Positive:
- Positive experiences with furnace installations, inspections, and replacements.
- Fair pricing and honest assessments.
- Owner (Keith) is knowledgeable, helpful, and provides quality work.
- Technicians are professional and do good work.
- Good customer service, including responsiveness to emergencies.
- Appreciated the company's ethical practices (no commission-based pay).
- Recommended for HVAC and plumbing needs.
Negative:
- One very negative review citing poor quality work, incorrect parts installed, and lack of follow-through.
- One instance of a missed appointment and poor communication, resulting in a significant delay in service.
Reviews
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(8 reviews)
Nicole Young
We had a new furnace with a whole house humidifier installed to replace one that had not failed, but was pretty old. The heating and cooling company installed the furnace, humidifier, thermostat, outside temp/humidity sensor. They also added an additional heat run (ducting and vent) at my request to improve the comfort of our TV room. They disposed of the old unit, cleaned up after themselves, and took great care to keep the floors and carpets undamaged throughout the experience. I took advantage of one of Drain Pro's furnace inspections through a deal they had a couple of years ago. The Boise heating and air service tech was very professional, cleaned the unit completely and was honest about it's condition and the fact that it would last us a while longer. When we decided to do the replacement we did due diligence and got several bids from different Boise heating and air conditioning companies. Drain Pro heating and air was fair and no-nonsense. For example, we got a bid from Sears and the salesman bid over a thousand higher than Drain pro plumbers Boise and then started playing games with "cash discount", make a decision today and get a discount, etc. His bid was still overpriced after all of that. He also bad-mouthed another manufacturer's furnace that we had gotten a bid on, even thought I already knew that the other manufacturer was rated highly for quality. Keith, the owner, was helpful and very knowledgeable about his industry. We enjoyed dealing with him from start to finish. His Boise heating and air techs were also very good and did quality work. We had one glitch with a thermostat that I had requested not being capable of handling our new humidifier unit, because the supplier misinformed them about the capabilities of the thermostat. Keith not only took responsibility and made it good, he installed a better thermostat to insure we were happy. I will unconditionally recommend Drain Pro plumbing Boise to friends and family, and I think you will be very happy with them also. Get bid from other Boise heating and air conditioning companies, but don't decide until you talk with Keith
Meriya Sanchez