Veterans Plumbing

Veterans Plumbing is amazing! My dad worked with Scott years and years ago and my sister said Hasib is awesome, so I knew I should call them when we had our first plumbing issue in our home. We had a pipe in our crawl space leak and Veterans came out within a few days and had the repair done on that very day. While he was doing the repair, he did an estimate for a repiping of the whole system since it was definitely needed (they were the original pipes from 1998 and with that first leak the integrity of the rest of the pipes were in the same boat). Since there was water damage to our home, Brock called Dry Guys, who they work side by side with, so that everything could be taken care of as quickly as possible. Brock had the leak fixed within a few hours and was careful to make sure the door that had access to the crawl space was closed so the cat didn’t go down there. He was very kind and calm, did not make a mess or make a ton of noise and did an excellent job with the leak repair. On that day, he wore shoe covers whenever he walked through the house! When we were ready to do the repiping of the whole plumbing system, it was easy to schedule and Brock and Hasib worked together to get it done in two days. They communicated with us about when the water was okay to use and when it was turned off. They also laid down drop cloths and protective plastic throughout the house since it was very snowy that day. They made sure the house was tidy before they left, too. The quality of the work was astounding and the pricing was very competitive. We hope we won’t have to call them anytime soon, but the next time we need a plumbing repair of any kind, we will be calling Veterans Plumbing again. The automated emails and texts of when a Veterans Plumbing team member was on the way, with a tracking feature, was quite handy. The only thing I would note that was not excellent was my initial attempt to schedule our first appointment. I think it’s a new system being used where another local appliance repair company assists with scheduling (Western Heating and Air). On the first call, they scheduled the appointment with someone from their company even though I had a plumbing issue and not an HVAC issue. When I called to correct that after reading the confirmation email, I was told by a different person that the service I needed was not something they do and was left without an appointment. I was able to call again the next day (Monday) and get everything sorted out and I imagine this is something that will be sorted out in time.

My wife and I just moved to Star, ID, from Orange County, CA. We have a new home with a tankless water heater and wanted to augment it with a water softener system. We had a soft water system in CA and really liked it, believing that it was better for our skin and better for our plumbing. I solicited estimates from three companies. I was most impressed with John at Veteran's Plumbing and his presentation. He had a straightforward and no-pressure approach, just giving me the different options that he could provide me in terms of soft water and reverse osmosis. Ultimately, I chose the middle-of-the-road model water softener and opted to wait on the RO system for now. Ian came out as scheduled to install. He was nice and professional, and it didn't take him long to complete the job. John and I had discussed replacing some galvanized fittings for brass or stainless steel. Ian advised that I could wait on replacing these, as my house was new and not in urgent need. This saved me money, and earned more of my confidence in Veteran's Plumbing. I would not hesitate to use Veteran's Plumbing again for any future needs.