Fernandez Sewer & Plumbing

Answered my call right away and was very professional and courteous. Very hard to find nowadays.

Fernandez was extremely helpful with what we thought was a simple "sewer gas smell" in the basement. He came out and informed us that the catch basin had to be cleaned out. It hadn't been done for a VERY long time! When he did it, he found a blockage on the city side and said he couldn't finish the work so he didn't charge us anything! It's their policy to only charge when they can get the job done. He said he would contact the city for us and he did. We contacted the city too, but he got it done faster. The city came out and fixed the problem. After that, we paid him a reasonable fee for handling everything. We recommend Fernandez highly.

After calling 5+ contractors, Mr. Fernandez was the first person to respond and came out the very same evening I called - within an hour and a half! He was very professional. His ability to speak English and Spanish was very helpful since my wife was able to handle the situation while I was at work. He explained to her that he could not fix the problem since it was on the city-side. He contacted the city and facilitated the work to be done since our problem was not a simple rodding issue with our main sewer line. On a side note, we have had flooding in the basement and Mr. Fernandez explained to us that because our sewer line was partially blocked, this may have well been the cause. He was most responsive, gave the most reasonable quotes and stood by his work. I would highly recommend him for anyone who is looking to set up annual or biannual catch basin and sewer line maintenance.

We flushed a tube a toothpaste down the drain and he was able to get it out by snaking the toilet for less than 5 minutes. He had quoted my boyfriend $25-$150 depending on if he had to remove the toilet or not. When I asked him what it would cost he said $125 and I questioned the cost and he said he would never charge $25 for a service. I ended up paying $125 for a 5 minute job. Not worth it at all. Totally took advantage of me being a woman.

If there was a zero, that's what they'd receive. I called on Saturday and they said they'd be out the following Friday after 11:30. I called to confirm Friday morning and it was clear they'd forgotten, but they said they'd be here in the hour. At 12:40, they said they'd be here in an hour. When I called at 2:45, they said they'd be here in 30 minutes. At 3:45, they didn't pick up. Ditto at 4:15. I had the entire week to get this fixed, but didn't call anyone else because Fernandez said they'd do the job. Instead, they just blew me off. Who does that? I have a house full of people here on Sunday and no working powder room. They are dishonest and unreliable, and left me hanging. If they weren't going to show up, why couldn't they just have said so?

My father had been a client for some time now and is always saying good things about this business. They have reasonable prices and great customer service. 👍

Call multiple times and never received a call back. Left message and no one called. Don't waste your time.