Sims & Sons Electric and Plumbing

I decided to steam some clothes on a Sunday evening- fast forward the breaker shorted and we lost electricity to all 3 bedrooms. I called 4 different electricians, and Sims & Sons were the only ones to call back, and immediately! They came that day, fixed the issue SO quickly, and identified the major electrical issues affecting our condo. A few weeks later they came back, spent about 9 hours rewiring things (4 workers too!) and I can tell you they did a fantastic job. Darrell is so friendly, knowledgeable, and just a great honest guy. Dylan and the rest of the team were amazing too, they even worked around my daughter's nap schedule. In addition, they fixed some minor things they came across that had been poorly done by other workers in the past. Darrell gave us recommendations for a few other projects too. Highly highly recommend. I don't want any more electrical issues, but Darrell and his team will be our go-to should we need anything!

Our experience with Sims and Sons was mixed. They came out to give an estimate on an issue where we lost power to our garage after getting a new furnace. Getting them to provide an estimated arrival time was a challenge, as their policy was to only give an ETA on the Friday night before a Saturday visit. I had to text them at 9PM to request confirmation. First visit, an estimate, was free, though the electrician seemed to indicate that some major work was needed. They gave us an estimate of $200 (min. service fee)-$750 and 3-5 hours for the work. He was kind and professional. When they arrived for the work, they found a separate breaker in the garage we didn’t know existed, and (embarrassingly for us) flipped it within 5 minutes. The electrician even noted that they should’ve caught that the first time out. I wrote a professionally worded response thanking them for their time and coming out twice, but also expressing our frustration and asked if they would be willing to adjust the service fee for this issue. Their response, which started professional and honest, ended rude and unnecessary: “Should we have taken longer and then charged you more would that have been better?” Maybe we were jerks to ask, but it was unnecessarily rude.

Andy and Jay installed two new bathroom vents in my condo to replace some very old units. One of the vents was much more complicated than expected but they did an outstanding job changing course when needed to get the job done. I’ll be using these folks for any future electric and plumbing work I need help with. These folks are the real deal—you are getting quality work. They arrived on site a little early, which was great, and were more than willing to wait while I got things ready for them. Very flexible to work with. Easy to book them. Excellent work.