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Heritage Plumbing & Sewer LLC

📍 28W729 Richards Dr, Naperville, IL 60564 📞 (630) 297-2797 🌐 Website
4.8 (33 reviews)
Closed ⋅ Opens 8 AM
Plumber

Review Summary

  • Positive: Excellent service, reliable, on time, great communication, excellent workmanship, fair pricing, trustworthy, professional, responsive, and explain issues clearly.
  • Negative: One customer reported a negative experience with a water heater installation, claiming the issue wasn't resolved and they were blamed, and considers them liars and thieves.
Heritage Plumbing & Sewer LLC thumbnail

4.8

(33 reviews)

5 ★94%
4 ★3%
3 ★0%
2 ★0%
1 ★3%

Joseph Drago

I gladly give Heritage Plumbing 5 STARS! If I could give them 6 STARS, I would. Paul and his associate were on time, great communicators, and provided excellent customer service and installation. When I needed to replace a leaking toilet, a local kitchen and bath showroom referred me to Heritage Plumbing. After I explained what I needed to Paul, he promptly set up a date and time for the work. On the scheduled day, Paul contacted me to say that he had inspected the toilet, discovered a defect on it, and needed to replace it. After he installed the replacement and tested it, Paul discovered that the replacement toilet also had a defect in the tank and the bowl. When the original supplier did not have the make and model I requested, Paul contacted another supplier. He promptly drove to the new supplier to have it ready for installation the next day. He removed the defective toilet and installed another one. Paul and his associate made sure that the new replacement was working properly. Heritage Plumbing demonstrated the traits of an excellent company. They are reliable. They do excellent work.

Ashly Wallace

Liars and thieves. I hired Dave and Paul, the owners of Heritage Plumbing, to change my water heater. I have a well system, and they said I needed a special water heater to get the rotten egg smell out, “according to Dave and Paul.” One month later, my water stinks worse than ever. I paid the well company and my contractor to fix the problem, and they all said it was the water heater. After multiple attempts to resolve this, Paul and Dave came to my house and proceeded to blame us. They had to be kicked out. I hired a plumber who knows what they're doing. Thousands down the drain. Save yourself. I am reporting them to the BBB.

Kara Seego

Paul, David and team helped me when I was in a pinch with my water heater. They communicated with me on a Sunday and by Monday afternoon they had a difficult to find water heater in my home and were done within an hour. They were friendly, honest, and affordable. Highly recommend Heritage plumbing for any plumbing needs!

Tom Wright

Excellent service. They came recommended from a neighbor and I will now be recommending as well. They came the same day I called and replaced a bad sump pump in the laundry in a short time, and at a fair price.

Arthur Devlin

We had a great experience with Heritage Plumbing. Paul’s team responded quickly to our project, was able to diagnose the situation and bring the corrective action required. Couldn’t ask for a better first impression for us and we will be using & recommending Paul’s company again. Thanks Paul!

Nicole Beaudin

Clearly these guys are experts in plumbing with lots of experience with old houses. They don't over complicate the fix, but find the best and most effortless way to get the job done, and they do it really well. They price fairly and make suggestions on what they see. They were also great with my golden retriever puppy who clearly wants to be an apprentice. Will absolutely work with them again as I trust their guidance, workmanship, and price quotes. Thank you Heritage Plumbing (Dave, Paul, & Steve!).

Valerie Galanis

I have used Heritage Plumbing for all my plumbing needs for the past three years. Paul and Dave are professional, on time and when I’ve needed them for any kind of emergency, they have always made time for me. Their work is excellent. They take the time to explain things to me so I can understand what needs to be done and why. Their prices are reasonable and they stand behind their work. In short, I trust them and I recommend them for all your plumbing needs.

Erin Thukkaram

I highly recommend Heritage Plumbing! They came out quickly, diagnosed and explained any problems, finished their work, and perfection! We especially appreciated the time they took to explain everything to us.100% professionals. Thank you Heritage Plumbing!! I forgot to mention the pricing was much lower than we’d expected!