TR Miller Heating, Cooling, Plumbing and Electrical

4 3/4 Stars is more accurate! I am very happy with TR Miller and the service technician Donny C. I called on a Saturday afternoon and was able to get on their schedule for first thing Monday morning. While the issue was not an “emergency”, it was something that required prompt attention. I spoke with Layla and she was very pleasant and professional. After listening to me and assessing the situation she went above and beyond to see if it would be possible to get me on the schedule for first thing Monday morning and she did. She advised that I would receive a call and text Monday morning with the technician’s name and arrival time. Also a picture of the technician. As promised I did receive a call from Donny C at 7:22am advising he would arrive in about 45 minutes. He arrived right on time. He arrived in a TR Miller uniform and placed shoe covers on as soon as he entered the house and wore them at all times while in the house. (Without being asked to I might add). He assessed the situation and provided a quote and description of exactly what he needed to do. He offered to give quotes on any other services we might need while he was there but was not pushy or try to upsell. He did describe and offer the VIP membership and was polite and understanding when I declined. During the service there was a minor complication with removing the old gas valve (not Donny’s fault). Donny dealt with the issue and rectified the problem. Other plumbing companies may have left me hanging. Donny cleaned up when finished and left my home as he found it. My ONLY reason for deducting a 1/4 star is that I felt the price ($400) was on the high side of what I believe to be average for this service but it was still reasonable. Definitely not exorbitant. I just wish there was a senior discount as I am retired. But I was able to use a coupon so I guess that equaled out. Overall I would definitely recommend TR Miller and Donny C. I would not hesitate to call them again if the need arises. Thank you for prompt, reliable, professional, and reasonably priced service and for respecting my home. Great Job Donny!