Bedell plumbing | Heating & Cooling Services

I recently used Bedell to replace a leaking shutoff valve. The technician, I believe his name was Alex, was not only friendly but also incredibly informative. He walked me through what he was going to do and completed the work efficiently and effectively. I can't recommend Bedell Home Services highly enough! From the moment I reached out, their responsiveness was impressive. Communication was excellent throughout, and they were able to schedule an appointment that suited my tight schedule. The best part? The price was fair and reasonable. I'll definitely be calling Bedell Home Services for any future plumbing needs.

Initially called Bedell on 5/3/24 when pilot light of water heater went out and would not reignite. Plumbers were able to come out same day and replaced gas control valve and burner unit to eventually be able to re-light pilot. After repair, I noticed gas smell in home after returning from a weekend trip. Given timing after water heater repair, assumed this was most likely cause, but called Citizens to check for gas leak. Ultimately, Citizens discovered multiple gas leaks in home and shut off gas supply until repair. I had Bedell come back out to evaluate gas leaks and spent almost $4000 to re-pipe gas lines in home. Overall, Bedell did a great job with this. However, after work complete, Citizens still reported gas leak, specifically at water heater. This led to several calls/return visits from Bedell over the course of 3 weeks. They couldn’t identify where leak was coming from, but upon turning on gas at water heater, my entire house would smell like gas within a few hours, and I experienced headaches. Eventually, it seemed like staff with Bedell were fed up with me. On 5/22/24, I was told that they have “thoroughly checked water heater and determined that there isn’t a leak,” and that “it is normal for there to be a slight gas smell near water heater when it turns on.” They offered to send someone out the following week, which I scheduled, but at this point, it felt like they were no longer taking the gas smell seriously. I decided to call a second plumbing company for an opinion. They were able to come to my home 5/23/24 and determined that the gas valve controller that had been replaced earlier in month was faulty. Rather than deal with the condescending attitude from Thomas at Bedell again, I elected to pay even more money for this company to replace the gas valve controller. This seems to have solved the gas smell issue. I suppose that I am glad that gas valve control replacement was faulty, because it led to discovery of other potentially dangerous gas leaks in home, and I feel that Bedell did a good job with repairing these. However, I felt very disrespected by office staff when I had to call multiple times to report that gas leak smell did not resolve, especially since Citizens had confirmed that a gas leak was still present after work completed. I personally hate talking on the phone and would not have called this many times just for fun. I feel like my concerns likely would have been taken more seriously if I were a man. Likely a fine company for straightforward issues and the plumbers themselves seemed wonderful, but office staff became increasingly more difficult to work with and condescending when issue was not resolved. I will not use Bedell for future plumbing or home needs.

Full service company that does what it says, are reasonable and very professional. I have used their plumbing and HVAC services for some time now Best part of Bedell is they are truthful, and explain issues very well. Jeremy, Chester and Mark are their superstars. I bet they have many more Service Techs in the same league Give them a call. Quality service assured.

I am thoroughly satisfied with the work from Bedell! The serviceman (Art), just left my home after installing a new kitchen faucet. He was friendly and professional. He made sure I understood every step of the process and cleaned up after himself. Thank you very much for a job well done. 👍