J.O. Mory Inc.

J L MORY misrepresented their verbal service contract. In fact I never received a written service contract. When I needed service, I was charged for the service, which was told, no service charge, only for discounted parts. Really! I recommend that do business with their competitors, for example J F Miller - I am a dissatisfied customer stuck with an costly service contract ☹️

A gentleman named Jacob showed up to fix my furnace. He was very kind, patient and knowledgeable. I would ask questions at times and he would explain what he was doing. I appreciated his work and professionalism. I would highly recommend him to everyone. In the future for other services or maintences I will them again given they send Jacob. Thank you again for your hard work!

Was the original installer when we had home built. Failed to connect 'super heater' on Geo system. After we discovered the install was not complete came back and hooked up. 1st service call two years later, service man was on time and polite. Did not fully complete repair (didn't have part). Stated he 'might have to come back'). Did not return but his 'temporary fix' worked for several months, $80 trip charge. When the same failure reoccurred, another serviceman came $100 trip fee. Serviceman said he needed a part he did not have. Another temp fix. He told us he could come back but there would be another $100 trip fee.

I am very happy working with Kevin M. He was very responsive and helpful and definitely a great value compared to others in the market. I have also used their preventative services and that was also a great experience!

The service manager Kurt was great to work with and puts customer service first.