Rolf Griffin Service Experts
Review Summary
- Positive experiences: Customers consistently praise the company for its easy scheduling, excellent availability, friendly and respectful technicians, and quick response times.
- Technician qualities: Technicians are described as knowledgeable, informative, patient, and thorough. They are also noted for their cleanliness and willingness to answer questions.
- Installation and service: Customers are impressed with the quality of installations and the functionality of new equipment. Follow-up service is readily available and hassle-free.
- Sales approach: Sales associates are present but not pushy. Customers can decline recommended services without pressure.
- Specific mentions: Positive feedback is given for Cooper (sales), Chuck, Steven Grimm, Chad, Dylan, Joel Acosta, Rafael, Vanessa, Chase, David F., and Damon Ellis.
- Overall recommendation: Rolf Griffin Service Experts is highly recommended for both maintenance and new installations.

Reviews
View All on Google4.8
(3052 reviews)
Michael Ruf
August 31, 2024
I've used Rolf Griffin for years for HVAC service and maintenance. Scheduling appointments is easy, availability is excellent, and their automated systems keep you notified. Technicians will call to give you a heads up when they are close and are extremely friendly, patient, and respectful of your home. If there's ever an issue with a new installation or a service they performed, just a call is all it takes to get them back out at no charge or hassle. Furthermore, technicians are always happy to answer any questions and are very informative. Occasionally they will send a sales associate to your home which I'm usually not fond of but they are NOT pushy. Same with recommended service options - you can always say no without being hassled. Recently I had a brand new furnace, AC unit, and water heater installed and I've been extremely impressed by both the quality of the install and function of the equipment. Shout outs to Cooper my sales associate who has been to my home on multiple occasions who went above and beyond ensuring that payment options were given and correct. To Chuck who is my absolute favorite technician - patient, informative, and a joy to be around. And finally, to Steven Grimm for the beautiful installation work in the photos. Keep up the great work!
Angela Fancher
Very quick response when my furnace quit working. They came out the next day and Cooper and Justin explained everything that was going on with my 16 year old furnace. Instead of sticking more money into the old one, I decided to purchase a new one. I was very lucky and that they were able to get it installed the same day. Chad and Dylan were out just a few hours later, installed the furnace, new water line, pump and thermostat in just 3.5 hours. These guys are great and treat potential customers like family! Thanks guys!! Highly recommend!!!
Kyle Martin
August 15, 2024