Plumber Near Me

Rolf Griffin Service Experts

📍 1702 Fairfield Ave, Fort Wayne, IN 46802 📞 (260) 744-2151 🌐 Website
4.8 (3052 reviews)
Open 24 hours
HVAC contractor
Air conditioning contractor
Air conditioning repair service
Furnace repair service
Electric generator shop
Heating contractor
Hot water system supplier
Plumber
Water filter supplier
Water softening equipment supplier

Review Summary

  • Positive experiences: Customers consistently praise the company for its easy scheduling, excellent availability, friendly and respectful technicians, and quick response times.
  • Technician qualities: Technicians are described as knowledgeable, informative, patient, and thorough. They are also noted for their cleanliness and willingness to answer questions.
  • Installation and service: Customers are impressed with the quality of installations and the functionality of new equipment. Follow-up service is readily available and hassle-free.
  • Sales approach: Sales associates are present but not pushy. Customers can decline recommended services without pressure.
  • Specific mentions: Positive feedback is given for Cooper (sales), Chuck, Steven Grimm, Chad, Dylan, Joel Acosta, Rafael, Vanessa, Chase, David F., and Damon Ellis.
  • Overall recommendation: Rolf Griffin Service Experts is highly recommended for both maintenance and new installations.
Rolf Griffin Service Experts thumbnail

4.8

(3052 reviews)

5 ★93%
4 ★3%
3 ★1%
2 ★1%
1 ★3%

Michael Ruf

August 31, 2024

I've used Rolf Griffin for years for HVAC service and maintenance. Scheduling appointments is easy, availability is excellent, and their automated systems keep you notified. Technicians will call to give you a heads up when they are close and are extremely friendly, patient, and respectful of your home. If there's ever an issue with a new installation or a service they performed, just a call is all it takes to get them back out at no charge or hassle. Furthermore, technicians are always happy to answer any questions and are very informative. Occasionally they will send a sales associate to your home which I'm usually not fond of but they are NOT pushy. Same with recommended service options - you can always say no without being hassled. Recently I had a brand new furnace, AC unit, and water heater installed and I've been extremely impressed by both the quality of the install and function of the equipment. Shout outs to Cooper my sales associate who has been to my home on multiple occasions who went above and beyond ensuring that payment options were given and correct. To Chuck who is my absolute favorite technician - patient, informative, and a joy to be around. And finally, to Steven Grimm for the beautiful installation work in the photos. Keep up the great work!

Angela Fancher

Very quick response when my furnace quit working. They came out the next day and Cooper and Justin explained everything that was going on with my 16 year old furnace. Instead of sticking more money into the old one, I decided to purchase a new one. I was very lucky and that they were able to get it installed the same day. Chad and Dylan were out just a few hours later, installed the furnace, new water line, pump and thermostat in just 3.5 hours. These guys are great and treat potential customers like family! Thanks guys!! Highly recommend!!!

Kyle Martin

August 15, 2024

We had a new system installed by Chad, Keelan and Dylan, and they were awesome. Clean, polite, and fast! Communication was great, too; they answered all my questions and explained anything I needed to know about the new equipment. It was a great experience all around, and now we have a cool house again!

Aaron Raudenbush

September 16, 2024

It was Friday evening and our water heater stopped working. I placed a call to Rolf after evaluating several other companies. I had never worked with Rolf before so was hoping this would be a good experience. I’m happy to report that I give this experience an A+. Joel Acosta got to our house Saturday morning with a smile. He was extremely kind, polite, and most of all knowledgeable. He informed me that our water heater was over ten years old and was not fixable and showed me why. I learned that water heaters need to be serviced like anything else to extend their lives. I never knew that. He gave me a couple options on new water heaters and I decided to get a similar one to what had broken instead of upgrading to more expensive tankless style. He got to work and had it all replaced and functional several hours later. He was a very hard working, respectful man who kept his workspace clean. He was very thorough and we appreciated all of his hard work! Thanks so much Joel! I highly recommend this fine young man for any service needs!

Kyaw Ni

I recently had the pleasure of working with Rolf Griffin, and I couldn’t be more impressed with the level of service they provided. From the moment I reached out to the company, they were responsive, knowledgeable, and extremely helpful in addressing all my concerns. Their professionalism truly stood out, and Rafael and Vanessa went above and beyond to ensure that I was fully satisfied with the service. Thanks to Rolf Griffin, my experience was smooth and hassle-free. I highly recommend their services and look forward to working with them again in the future!

Randy Rusk

After Rolf Griffin installed our new furnace (and AC) in the dead of winter a couple years back, I've kept on with the monthly service plan. Today's regularly scheduled visit included a thorough review of the heating system from Chuck, Chase, and David F. Once it was completed, they walked me through everything they tested and inspected and provided some operational tips to keep even heat flowing upstairs and downstairs. Thanks guys!

Andrea

My service with Rolf Griffin has always been top notch. My recent service was done by Damon Ellis and he was great! Very friendly and informative. Had a great attitude even though he had to be out in the cold to service my AC. Thanks so much, Damon!

Brad Davis

Rafael and Vanessa came to our home for our annual maintenance. Rafael was a very knowledgeable technician. He was very friendly, forthcoming with information and answered all our questions. Vanessa, a salesperson, was again very friendly and suggested a few additional items that would improve our comfort without being pushy. Because of our service membership and Rolf Griffin’s expertise, our systems have kept our home comfortable. I highly recommend Rolf Griffin Service Experts to maintain your system or install a new one, if needed.