Fire & Ice Heating / Cooling
Review Summary
Fire & Ice Heating/Cooling receives consistently positive reviews, highlighting:
- Prompt and efficient service: Often responding quickly, even on short notice or weekends.
- Knowledgeable and skilled technicians: Technicians like Mike, Kyle, and Jordan are praised for their expertise, problem-solving skills, and ability to explain issues clearly.
- Honest and trustworthy practices: Customers appreciate the focus on repairs rather than unnecessary upsells, and the technicians' professionalism.
- Positive customer experience: Technicians are described as friendly, polite, and efficient, providing a positive overall experience.
- Reliable and recommended: Many customers have been using the service for years and plan to continue, recommending them to others.
Reviews
View All on Google4.8
(73 reviews)
Travel Girl
The furnace was making an unusual noise. (On a Sunday) Fire and Ice came and checked everything out on Monday. The gentleman was very knowledgeable and could deduct the problem part right away. Our furnace is over 10 yrs old and we learned that many companies would just bring over a salesman to sell you a new system instead of a repairman. The repairman went to get the part that was broken and Installed the new one same day. Fire and Ice fixes the issue and no upsell. Love them!! Thank you for your honesty.
Tessa Bady
They were at our house within 2 hours of calling the office and they were able to fix our issue and get our heat working again! So thankful they were able to come with such short notice.
Brooks Targgart
Mike from Fire & Ice did a great job! He had a long day, we were one of the last stops. He had some emergencies earlier in the day. He called and asked if it was too late to come over, and I said come on over. Was quick and did a great job cleaning everything up and tuning it for the summer. Been using them for at least 5 years and will continue for a long time!
David Taylor
November 23, 2023
Thanks for the service on a day for Thanksgiving had water leaking from newly installed furnace .Technician Mike was superb,polite and knowledgeable and fixed the issue. Would use THIS tech again
Michael Baber
Kyle was very professional, efficient and explained everything very well. Told me I needed a part replaced but that it didn’t need it yet which I felt was commendable and made me trust their work that much more. Very happy to have Fire and Ice taking care of all my heating and cooling needs.
Jennifer Rechter
We get PM through Fire and Ice and have had all great experiences. Very friendly and kind staff that is very timely and knowledgeable. Mike is excellent he explains everything he is doing and why. He is very efficient and timely. He even puts up with my annoying dog. We were very happy with his work. Will continue using fire and ice and recommend to friends.
Jo Hoffman
Mike and Kyle came out to do my first tune up. They were professional, informative, efficient and pleasant to deal with. So excited to have the Fire and Ice team taking care of my home.
Nate Raymond
Had our first experience with this company. My first impression was a little bit of let down with weekend/Monday phone personal as they said I'd get a call back Monday morning and I ended up having to call them back. However the technician they sent out Monday (Jordan) was extremely impressive, knowledgeable and very friendly. He quickly found the problem and came up solution to fix it and got it fixed the same day. We are very grateful for him and he let me know they have a plumbing service as well which is another area we will need services soon. Id be glad to call on these guys again for service.