ACME Plumbing, Drain & Septic Service

Amazing Service! Our Septic tank needed emptied today, and when on the phone the lady on the other end was very sweet and patient. Especially since I struggle with anxiety, even more so over the phone, it really helped! Our technician Shane was also wonderful! Extremely kind and friendly, he gave helpful information and advice, and truly cares about you and what works in your budget. I’ve truly never have experienced such outstanding kind service, 10/10 would recommend. We will definitely be reaching out again in the future!

I have a friend in Indy who used the Acme Plumbing company to fix two toilets. They put a new toilet kit in each toilet and were done in under an hour. The company charged this old lady more than $1,000 dollars. I looked up toilet kits at Amazon. The most expensive one at the time of this writing (03-2025) was $30. So, if the company put two $30 toilet kits in the toilet tanks, with $100 for the service call and say even if Acme charged $200 for being in her house for under one hour, that would be $460. The company also did not give her an itemized bill. I called the company because the woman is elderly and alone. The representative said, "She could have refused the service." They didn't tell her the price until they were done. I asked the representative why my friend didn't get an itemized bill. The representative said, "We don't do itemized bills." Wow - that relieves the company of any obligation or accountability of its work. My friend is a little slow, and she may have early stages of dementia. So, this company decided she would be the perfect person to take advantage of. Think about it - more than $1,000 for installing two toilet kits ... taking advantage of an elderly woman because they could. I'm laying out the facts. You decide if this company is honest. Extra note: I contacted a plumbing company in Indianapolis. I asked the cost (I did not explain the situation). I was told that it could cost between $300 to $600 to install toilet kits in two bathroom toilets.

I recently purchased a home that was built in 1970. Last weekend I had a main sewer line issue. Shane from ACME arrived and quickly diagnosed the problem and had a solution. I would recommend and use ACME Plumbing again for my plumbing needs.

We needed a new hot water heater. We were lucky enough to have ACME come to our rescue! They called us back immediately, let us know what time they would be arriving, the name of the technician, and even called us when he was 30 minutes away. Joe arrived and was very professional and so pleasant. He got right to work and installed the new system and removed the old one. He cleaned everything up and made sure to show me his work and the new unit. We were so pleased! Amazing work, my highest recommendation!

Today, Shane Knight came and did a clean out for me. He is extremely personable, very pleasant upon first meeting and willing to talk to me about issues with the septic and potential issues moving forward. Very much attentive to his work, and even though it was unexpected financially for me I was grateful for what he did and the timeliness that he did it, very professional I just can’t say enough about him. Should I ever need assistance again? I would be more than happy to request him on that next appointment. !

We called Acme on a Saturday when we suspected septic issues and they got to us within 2 hours. Lauren took our call and stayed in contact with ETA... Shane came out and cleaned the septic for the price quoted. He was prompt, courteous, professional and gave helpful advice. We will definitely call Acme in the future for our septic needs.

Shane Knight came out and was extremely helpful! He was full of information, explained things clearly, and was very friendly! He also gave me some helpful pointers. I will definitely call ACME for services again!

I have used ACME as a regular customer and have nothing but appreciation for their response times and communication. Their pricing is very fair as well. Our technician, Shane, has been nothing but wonderful every visit. He is extremely knowledgeable and has wonderful customer service.