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Prime Plumbing & Drains

📍 2201 E 46th St suite 168, Indianapolis, IN 46205 📞 (317) 449-3273 🌐 Website
5.0 (138 reviews)
Open 24 hours
Plumber
Excavating contractor
Water filter supplier
Water pump supplier
Water testing service

Review Summary

  • Positive experiences: Customers consistently praise Prime Plumbing & Drains for their professionalism, knowledge, promptness, and excellent communication.
  • Key employees: Alex and Brandon are frequently highlighted for their outstanding service. Phil (the owner) is also commended for his responsiveness, customer service, and willingness to go the extra mile.
  • Services: Customers have used Prime Plumbing for inspections, repairs, water heater issues, septic problems, and leak detection.
  • Trust and Value: Customers appreciate the company's thoroughness in finding the root cause of issues, fair pricing, and willingness to accommodate urgent needs.
  • Overall Recommendation: The reviews strongly recommend Prime Plumbing & Drains and indicate a high level of customer satisfaction.
Prime Plumbing & Drains thumbnail

5.0

(138 reviews)

5 ★98%
4 ★2%
3 ★0%
2 ★0%
1 ★0%

Sarah Abraham

Prime Plumbing has met all my expectations as I settle into my 'new' old house. After an initial consult with Alex, I went ahead and signed up for a protection plan because I knew I wanted an inspection plus a couple fixes. Definitely worth it if you're in a similar boat. I've continued working with Alex and have nothing but good things to say. He is incredibly professional, knowledgeable, and really cares about his work. Also, communication is stellar. Phil is great at keeping me in the loop and scheduling appointments. They just make it very easy overall. I was a little worried about my old plumbing, but I feel a lot more secure with Prime.

GEORGE FOSTER

Alex Duenas was outstanding. Professional, prompt, knowledgeable, timely, and very pleasant. Could not have asked for better service. I will definitely contact Prime for future plumbing projects.

Debra Holloway

I am very happy I found Prime Plumbing and Drains. I have been looking for a family owned company that I could trust to find the root of our plumbing issues (not just cover up plumbing with expensive bandaid fixes.) The owner made a special trip to help me with some very difficult plumbing issues at my parents home and recently one of their Technicians, Alex, helped me with plumbing issues in my home. Alex was very thorough, helped me identify our plumbing issue and was patient and took the time to answer all of my questions. Thanks Alex! I highly recommend this company to others looking for a trusted company for their plumbing needs. I am a very happy customer. Thanks Prime Plumbing & Drains!

DreamChasers Basketball Indy With Harvey Harrington

November 14, 2024

Prime came through fast when my water heater went down. The process was quick, smooth and efficient! If I could give Prime Plumbing & Drains 100 stars, I would do it!!! This is the Plumbers of the Future!!

Kapena O'Neal

Brandon Bower was prompt with early communication to inform me he was available to arrive early. This worked perfectly with my schedule. Brandon was very professional and knowledgable about the plumping concern. Brandon conducted a thorough investigation to find the root cause of the issue which was determined to be a leak from the roof. Brandon was extremely helpful in providing a referral to a contractor that can assist with the next steps for repair and remediation. I highly recommend Prime Plumbing & Drains for your plumbing needs! Please contact them today if you have any plumbing issues or concerns.

Life Environments

Wonderful guys took care of our water supply line leak. Professional, personable, competent; did a nice job. Owner moved us up in the schedule by a day, which was greatly appreciated. Overall, a great experience. Second visit to install pressure relief valve was exceptional as well. Super nice guys. Highly recommend.

Adam Taylor

I would highly recommend Prime Plumbing. I called in about a septic issue and Phil the owner came out to take a look. He was quick to take a look, knowledgeable, and had a plan of action promptly. Great customer service and will be using them for any future plumbing needs.

Michael Fel

Great service and pricing! I got a quote from another company and called Prime for a second quote. They were booked but the owner, Phil, made time to stop by in the evening after his last job of the day and gave me a quote. It was much more fair and in line with what I was expecting than when I was surprised by the previous company. They saved me hundreds of dollars. The morning after the quote my pipe was frozen and we had no water so Phil himself came back right away and squeezed me in ahead of schedule. I couldn’t recommend them more!