R & R Plumbing
Review Summary
R & R Plumbing receives overwhelmingly negative reviews citing:
- Poor workmanship and repeated failures: Multiple issues requiring repeat visits and customer self-repairs, including leaky seals, incorrect installations, and damage during repairs.
- Unprofessional and reckless behavior: Employees are reported to be driving recklessly, causing accidents, and engaging in aggressive behavior.
- Poor customer service and lack of responsiveness: Difficulty getting callbacks, delays in service, and denial of responsibility for faulty work.
- Unsafe installations: Incorrectly installed plumbing lines, leading to potential damage and requiring significant rework.
- Unreliable Warranty work: Difficulty getting warranty work completed.
- Negative impact on new construction: Poor quality work on new homes.
- One positive review: One review mentioned a positive experience with finding a hard to find part.
Reviews
View All on Google3.4
(57 reviews)
tyler williams
April 15, 2024
Awful display of ownership. Another review of a driver being careless on the road while my child was in the car with me! Passed me on the shoulder of I70!! Hit my mirror and busted the whole thing. The employee finally pulled over once trying to flee the scene. Then became irate so I pulled away as I had my 5yr old daughter in the car with me!!! Their insurance said won’t cover the damage because of conflicting stories. Hire better people… that simple. Or at least hold them accountable. STAY AWAY FROM ANY VEHICLE FROM THIS COMPANY ON THE ROAD. Heaven forbid allow them into your home and trust them to give you quality service.
Joe Holley
These guys just finished plumbing a new house for us. I wouldn't let them plumb an outhouse after this experience. As of today, I have personally had to fix three separate issues. The latest was a poorly installed ejector pit. We called their Emergency line on Sunday the 6th because we had septic backing up into our brand new basement. Their response was "Just don't use the downstairs bathroom until we can get out there". Called that Monday because no one had come out yet. They came out at 2:30 on Tuesday, but didn't have everything they needed, so they rescheduled for Thursday. Then did a horrible job which included attempting to seal the lid of the ejector pit with Tapcon screws put in at an angle, which only served to lift the edge of the lid up off the seal. This was the third issue of theirs that we had to fix ourselves. Don't waste your time with this company.
Daniel Green
October 10, 2023
I’ve had R&R plumbing do warranty work on my home for three separate issues. Twice they’ve had to make multiple trips for simple repairs (things like leaky toilet seals and shutoff valves) before getting it right. The other time they broke the tip off the PVC drain line under my kitchen sink, had to cut the drywall open to fix it and did a HORRIBLE job repairing it. When they got to the point in the photo I told them to leave so I could fix it myself. I understand that things happen and jobs don’t always go as planned, but when they can’t ever seem to get a simple fix done right the first time it says something.
Jonny Jungle