5 Star Plumbing

My overall experience with 5 Star has not been good. They don't stand by their product and service. We had to rebuild our house from the derecho and the furnace was emitting CO2 over 1000 PPM outside a foot from the house on start up to the point that while I was working on the house doing tiling and rinsing off tools 20 feet away outside at the faucet I felt nauseous and ended up calling the gas company. In turn on start the CO2 reader went to the max reading of 999 PPM. In turn we were advised to replace the unit. (Again this is during construction). Against all our general contractors efforts, they refused due to no regulations on outdoor emissions. They wouldn't even buy back the unit. So we had to pay thousands of dollars to have another company install a new unit. Still not a credit or any compensation. And of course insurance wouldn't pay for a new one. Now, a year and 3 weeks after we moved in on temporary occupancy my husband and I hear what sounds like water dripping in the ceiling in the basement. We contact our general who has 5 Star come out the next day and they cut the ceiling open only to find that one of the hot water lines wasn't shimmed properly and the line was rubbing on the subfloor when it expanded. So yes dodged a huge bullet that there wasn't water in the ceiling but then because there wasn't actually water leaking they won't pay for the repair of the hole still in my ceiling and sent a service call invoice to my general since it's past the "1 year" warranty. Just hate sending anymore money to them amid the thousands they have already cost me for an unsafe unit, anyone want to buy it? I think it is just junk because I can't in my right mind sell it to someone who then may be negatively impacted by the high levels of CO 2. Buyer beware.