Benjamin Franklin Plumbing of Eastern Iowa
Review Summary
- Positive: Technicians (Cory, Antoine, Randy, Hunter) are praised for being knowledgeable, friendly, professional, efficient, and providing good explanations. Workmanship is generally considered great.
- Negative: Some customers experienced long wait times. Pricing is perceived as on the higher side, with a non-refundable service call fee and a card processing fee.
- Overall: Positive experiences outweigh negative ones, with many customers expressing satisfaction and a willingness to use the company again.
Reviews
View All on Google4.7
(1614 reviews)
Edgar East
Cory was cordial and knowledgeable. He got the job done very quickly. The only reason for the 4 stars is that Benjamin Franklin told us the plumber would be arriving in the morning. When he arrived it was almost 6:30pm. Also, the cost for unclogging our toilet was $254.66! Their $88 non-refundable service call fee (for coming out to look at the problem) is not applied to the repair cost. Cory was great.
Dylan Torgerson
Water heater started leaking from the base and needed to be replaced. Benjamin Franklin plumbing was quick, knowledgeable, and super friendly. Customer service was top notch and we were able to get the water heater replaced through a manufacturer warranty. Price was on the higher side for labor plus they charge a 3% service charge for paying with a card but workmanship was great and overall Iām happy with the results. I will definitely use them again in the future.
Melanie Lentz