Zippy Drain
Review Summary
- Positive:
- Quick response times (same day or within an hour).
- Professional and thorough service.
- Clean work areas.
- Helpful advice and education for customers.
- Some technicians went above and beyond (e.g., checking other sinks, sanitizing).
- Effective drain cleaning and repair.
- Good customer service and communication.
- Negative:
- One customer experienced poor excavation work (broken driveway, failure to compact dirt, lack of follow-up).
- Company disputed the customer's claims and lacked accountability.
- Overpriced drain inspection with poor execution (only checked one drain, marked on leaves).

Reviews
View All on Google4.8
(240 reviews)
Mustafa Darem
Nate Klippi and his helper are very professional, they arrived at our property within the same day of calling! They were able to clean our drain lines and show us how to prevent it from clogging again! They left the work area clean and went above and beyond checking our other sinks! I Absolutely recommend Zippy Drain to everyone!
April Stephens
We had a sewer back up in the basement from tree roots. Ian showed up within an hour with a fabulous attitude and got to work ASAP! There was absolutely zero mess from Ian doing his work in the basement. They were very busy but knew we couldn't use any water in the house so made time for us. SO APPRECIATED THE PROFESSIONALISM AND THOUGHTFULNESS!
Crystal Bertholf
April 13, 2024
UPDATED: 4/16/24 Johnny from Zippy called today. Asked me why I didn’t mention our lack of satisfaction until now, I let him know we let the ground “settle” per the excavator’s recommendation over winter and now that we know and are informed, I’m letting them know. Johnny then disputed my claim regarding the broken driveway, below, stating he pulled up Google Earth as of OCT 2022 and the driveway was already broken. It was cracked in that spot, and would have been a spot we could seal on our own prior to the damage inflicted. Johnny did not take any accountability for any of the complaints in our conversation so I ended our discussion. Unfortunately for Zippy, I have evidence of their damage to my driveway, too. Added below Oct 2022 from google earth that Johnny “cited” vs May 2023 driveway spot that my husband took a picture of the day of Zippy’s excavation. Downgraded review from 2 stars to 1 star for implying that we are lying. So for transparency, evidence added for the comparison photo. I had zippy come out for a sewer back up that ended up being a broken sewer requiring excavation and repair. The day the excavation occurred was in early May 2023. The men that performed this job came and did everything very quickly. When they finished the pipe repair and replaced the dirt, they did not compact the dirt at all. I asked them why the mound of dirt was so high in the yard and they said it would “settle”. I paid around $7k for this service on the spot and went about my day, though my husband and I thought it was incredibly odd. It is now April 2024, and this mound of clay/dirt absolutely has not settled. The men that were at my house that day did not perform the appropriate services to have my yard fill back in or even close to allowing it to settle. additionally, they broke my driveway while doing the excavation. Today my husband and I spent hours researching how to fix this ourselves, I could not last summer or fall due to shoulder surgery. We have been digging, raking, and watering all day and we still have a huge mound of dirt. This company lied to me, did not do their jobs appropriately, and took advantage of me being uninformed in the moment. Including pictures from May 2023 after work was completed (3 photos - broken driveway, big dirt mound day of excavation), October 2023 (Skeleton sticking out of grave) and today, April 13th after tirelessly working on this all day.
Joel Anderson