Excel Mechanical

I have used Excel Mechanical in the past and had an acceptable level of service, depending on the tech. However, today I was extremely disappointed in their lack of follow through and communication. I was told that my facility would be a priority since it is healthcare and that someone would be out today. I received no phone call and found out at 4:00 that no one showed up. When I called to inquire as to why no one came, I was given no explanation or apology by Kyle, and was merely told that if we wanted someone to come out, it would be at an overtime rate. I have never had the poor level of service pr lack of consideration in healthcare that was provided today by Excel. If you need guaranteed services, you are best to look elsewhere.

Every employee shows exceptional customer service skills. Very thankful for everyone at Excel for all the work they do for our community. Prompt service, friendly employees, professional service.

Aaron and his team at Excel have exceeded my expectations as a community manager downtown Des Moines. They handle all my service and routine inspetions. Always on time, shares ideas and objectives, gives a solid estimate and follows through. The team is great to work with and they put up with me.

The two associates Jake and Christian, were professional, courteous and installed our new toilet in record time. Highly recommended! Thanks!

Best mechanical contractor I have ever worked with! These guys go above and beyond for us! We don't use anyone else for service here at our schools.

John Rivas- need i say more. Great guy to work with. Always responsive, helps troubleshoot and solve issues with timely and cost effective remedies.

These guys know what they are doing well trained knowledgeable considerate will be using them again (Qua and Aaron)

Shows up on time for appointments. Performs quality repairs! Very pleasant to do business with!