Anthony Plumbing, Heating, Cooling & Electric
Review Summary
Anthony Plumbing, Heating, Cooling & Electric receives mixed reviews. Negative reviews cite poor workmanship, causing significant damage and a lack of accountability, with inadequate insurance settlements and unresponsive customer service. Positive reviews highlight technicians who are thorough, professional, knowledgeable, and provide excellent service, including furnace and AC unit installations, plumbing repairs, and maintenance programs.
Reviews
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(17193 reviews)
Amanda Shoemaker
January 20, 2025
Donāt hire them unless you want your house to look like this! Greedy company that doesnāt want to pay to fix what they messed up. Weāve had nothing but issues since getting our sewer line replaced over a year ago. Their bottom line is money, not the customer. Edit to update: itās been over 4 months since we originally contacted with this problem. A plumber came out and verified on Anthony Plumbing letterhead that they caused our upstairs toilet to leak which ruined both our upstairs and downstairs bathrooms. Their āinsuranceā only wants to offer us $3000 to fix both bathrooms. That is a joke! We have received multiple quotes that it would cost at least $10,000 to fix this correctly. Anthony wonāt answer any questions/concerns since itās gone to āinsuranceā now. Own up and fix what you messed up. You admitted fault and weāve been living with a ruined house for over a third of a year because of your company. Not to mention I am 4 months pregnant, having to walk downstairs now any time I have to use a toilet. THEY DO NOT CARE ABOUT THE CUSTOMER. Edit again: we have been constantly reaching out to the contact at Sedgwick, who usually ignores our phone calls and emails. Sedgwick has horrible reviews and is not even accredited by the Better Business Bureau. Sedgwick is a third party company whose job is to find the cheapest āresolutionā for their clients, in this case Anthony. Over the course of this whole disaster, I have never heard an actual insurance company name mentioned, only Sedgwick and Turnpoint, the latter being the larger owner of Anthony. Once again, the $3000 offered by your contact, Sedgwick, a company not even accredited by the BBB, is not a resolution. Btw, the close up picture of our toilet was just the first of many issues with this company. Their tech (who is also a supervisor) thought that was an appropriate way to set our toilet. The second time they built a concrete pad that our toilet hung over, because they didnāt even think to measure the toilet first. They had to redo the setting 3 times to get it right. And my husband had to help them come up with the idea to create a concrete pad. This company is such a joke.
Kelly Rice
October 23, 2024
He was great! Patient and willing to do what it took for me to feel comfortable with the diagnosis and move forward. Letās face itā¦.. plumbing is expensive but the way Jay took the time to explain both sides of my situation I was on board and confident. Thanks Jay - from now on my go to guy
Marsha Earley
Tim did a great job on my outside faucet! He was very thorough in telling me what he would be doing and kept me informed. His assistant (didn't catch his name) did a very thorough check-up on the plumbing. Great job guys!
Sarah Whitehurst