Carr's Plumbing, Heating & Air, and Maintenance

Very dissatisfied. The Plumber technician started charging his hourly rate at 8:10 AM, but didn’t call me until 8:16, was not authorized with work until 8:23 and showed up at the property at about 840 AM. The tenant gave him access to the property and had to leave for an appointment after the tenant left. The technician could not find the crawlspace entrance he asked if I wanted him to wait until someone came who could let him look through the house and find the crawlspace or to just leave and come back later when they will be home. I told him we’ll stay for the hour and then if nobody comes, go ahead and leave he said that he started charging me at 8:10 and I did not even confirm the work for that I have for him until 8:23 AM. He arrived at around 8:40 AM and left the property before 9 AM. I told him to just leave the property and I will just pay the service charge. I feel this is unethical and I will find another plumbing company to service my properties. Also, technician said the fee was $165, but they billed me $175. I paid the bill, but asked why I was overcharged. The technician said he accidentally put in the wrong amount, but that they could not refund me for the overcharge, but they could credit it on a future bill. That was enough for me to decide that I will not work with this company.

Couldn't put in the sink they said would work great, so we bought it. Cut my counter, sink didn't fit, messed up the laminate, had to call a contractor in to fix it. And Carrs won't give a refund. Have to take them to court.

This summer, we had an unfortunate event at our family business that’s been around since 1961. When people hear the name, Connie’s Mexico Café, you immediately think we are rolling in cash. Just like all restaurants, we are struggling. So when we had Carr’s plumbing come out, they gave us two options, a cheap one and an expensive one. Obviously we chose the cheap one and a temporary fix. One gentleman understood the assignment and provided the cheap service we needed to get us by And it was what we asked for. However, Mike decided to take matters into his own hands and give us the proper draining that was needed and apologized for the first service of a temporary fix. That’s not what we wanted and that’s not what we could afford but yet we were still forced to pay $2200 for something we did not ask for. We later found out that Mike thought it was someone else’s property and that’s why he went ahead and dug two holes for drains. There was a big miscommunication in their part and we should not have been penalized for their mistake. My family restaurant means the world to me, and I have dealt with many Businesses for repairs and maintenance, many contractors as well! I have never experienced anything like this before! Our family restaurant is hurting, and this is unacceptable! I’m gonna do whatever it takes to make sure this is properly resolved starting with Better Business Bureau! But I wanted to leave a review on here to prevent This to happen to another struggling business.

When you have employees in a marked company vehicle blocking traffic with no control devices(lights/sirens) then when asked what he's doing I was told "Mind my business were moving equipment, go get a job" as I'm on my way to work being blocked by him in the roadway. (Black ram pickup blonde young male driver)