Pipe Works Plumbing, Heating and Cooling, LLC
Review Summary
- Negative: Incompetent, poor customer service, failed to fix AC, ghosted customers, no-showed appointments, didn't return calls.
- Positive: Some technicians (Roger, Michael) were praised for being professional, helpful, ethical, and efficient. They were punctual, explained issues, and worked well with home warranties.
- Mixed: Experiences varied significantly. Some customers had positive experiences with specific technicians, while others had extremely negative ones.
Reviews
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(10 reviews)
Kendra Deal
They seem very incompetent and are really bad at customer service. We were assigned them from our home warranty for fixing our AC. They couldn’t figure it out and kept avoiding us. They even told our home warranty that the issue was fixed when it wasn’t. After ignored multiple calls from us, they eventually told our home warranty that they couldn’t fix it. So the home warranty re-assigned a new vendor who did a phenomenal job. So instead of hiring these guys, please hire Elevate Heating & Cooling! They found a leak in our AC within minutes and had our warranty replace the unit. Just a piece of advice: if you have no idea how to fix something, it’s better to be upfront with a customer so they can find someone else who will fix it instead of ghosting them and letting the customer continue to struggle with the issue.
Kristina Jackson
Came out due to home warranty, whole house humidifier. They were wonderful. Worked hard the whole time, kindly explained what was happening when I asked, I'm curious. They both were polite, friendly and professional. If you have a home warranty, request these guys, they are really great. Edited about 4 months later, they came out for a new reason. Wow, they are ethical, responsible and honest.
Kylie Carson
Roger first assessed our issue and worked well with our home warranty company. He had to order a part and was back two days later to install it with Michael. Two days was not an issue for us as we noticed the problem in the springtime. They are both humble and hard-working individuals. I would choose them again due to their straightforwardness and professionalism!
T M
They came out on time, listened to my explanation of what was wrong, immediately recognized a solution and explained the process in detail. They also gave an explanation of the timeline since I was dealing with a home warranty regarding the ordering and installation of the water heater. No complaints here thus far.
Mai Schendel
Roger and Mike were most helpful to install our new AC unit through our home warranty company.
Melissa Corkins
Pipeworks was supposed to fix my mothers AC twice, and no showed. First on Thursday, second on today. No response when contacted by phone. My mother is in her 60’s and has not had AC for over a week now in 100 degree temps. 0/10 would not recommend
Robert Ruckle
Michael arrived ON TIME, serviced my air conditioning system. Great service and professional. Highly recommend. sweater in
JP
Never answer their phones or give call backs when messages are left.