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Roto-Rooter Plumbing & Water Cleanup

📍 50 E Rivercenter Blvd #460, Covington, KY 41011 📞 (859) 491-0162 🌐 Website
4.9 (986 reviews)
Open 24 hours
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Review Summary

  • Positive Experiences: Customers consistently praise the knowledge, professionalism, thoroughness, and efficiency of individual technicians (Chris, Mike, Kaden, Clayton). Mike is frequently mentioned for his excellent service, fair pricing, and willingness to go above and beyond.
  • Specific Services: Positive feedback includes unclogging drains, sewer line cleaning, sump pump diagnosis/repair, and detailed explanations of the work.
  • Negative Experiences: One customer reported a significant delay in service and poor communication, leading to a negative experience and dissatisfaction with the company's responsiveness.
  • Overall: While many customers are highly satisfied and recommend Roto-Rooter, there are notable issues with punctuality and communication that need improvement.
Roto-Rooter Plumbing & Water Cleanup thumbnail

4.9

(986 reviews)

5 ★92%
4 ★5%
3 ★1%
2 ★1%
1 ★1%

Sarah Dewar

I had an excellent experience with Chris! He was incredibly thorough and took the time to explain every step of the process in detail. From diagnosing the issue to providing a clear breakdown of the work needed, he made sure I understood everything. His professionalism and attention to detail were impressive, and he didn't rush through the job. I felt confident that the work was done properly and that he genuinely cared about getting things right. Highly recommend for anyone looking for reliable, knowledgeable service!

Josh Flowers

Mike from Roto-Rooter was amazing!!!! I wish I could give more than five stars. Not only was he amazingly knowledgeable and professional but he went above and beyond. There is no doubt who I’m calling next time I have a plumbing issue and I’m making sure to tell others to do the same. Such a good feeling to have someone fix your crisis so well and at a fair price. If you’re looking for a plumber then call Mike from Roto-Rooter now.

Jane J

Mike came Wednesday morning and fixed my issues with plumbing. He kept me informed the whole time, really nice guy. Thanks Mike! Chris came after Mike the same day, he checked the pipes with a camera. He advised me on what needed to be done next. Thanks Chris. These guys are top notch, I would recommend them to anyone who needs their help

Joseph Haberer

Mike came out to unclog our kitchen/utility sink drain in 30 minutes and snaked everything out and ensured everything was draining 100% before leaving. While also replacing a bad fitting I didn’t know I had. Fantastic work!

Adrienne Spence-Hughes

Originally I contacted Roto-Rooter because my sump pump had begun making an unusual noise. I inherited the house that I'm in right now so this was my first experience with a sump pump. Originally Clayton came out to take a look and he told me what he thought the issue was and said I probably had to replace something within the year. Little did I know that 2 days later I would come home from work to hearing a beeping sound in my house (back up pump) and seeing that water had shot out of it. I ended up getting Kaden (spelling) next and he was extremely nice and very helpful. He told me what the issue was but unfortunately he did not have all the parts to make the fix so I had to wait till the next morning. Clayton came back out to do so. Unfortunately I ended up losing a day of work because of the fix but now I'm good to go.

William Zowtiak

Not much to share here. Called at 12:15. I was told they would be here in an hour, with maybe some road time slowing them down. I got a text at 1:15 saying they were running behind but I was next. 4:15… no roto rooter. Come on. There goes your reputation down the drain. The manager responded same day , but wants me to do more work than his staff so he can fix the problem. I am not sure how to reply to his reply, but I will suggest he figures how many people got screwed by his companies ability to execute this last weekend and follow up on his own. Should not be hard to figure out how many people got denied, and , when I called to cancel they said they would inform you of this lack of ability to show up. Doesn’t sound like they did.

Harold Poore

Mike helped to clean my sewer line from the house to the street that I do as part of prevention since I have large trees on my property and my lines are the older clay type. He did a great job for a great price. He was in and out and very personable and professional .Thanks Mike for the great service that I have come to expect from Roto-Rooter and now yourself specifically. I hope to see you again in the future.

Chase B

Mr Michael was my technician, this is the second time he came out and he is awesome. Very time efficient, very knowledgeable, and great at what he does. He is the only service technician that I want to use thank Rotor Rooter.