Next Generation Plumbing
Review Summary
- Mixed Experiences: Some customers report good work and professionalism from technicians, while others experienced issues with misdiagnosis, incomplete work, and poor customer service.
- Sewer Line Issues: One customer had a persistent sewer clog that was initially missed, leading to flooding and dissatisfaction.
- Customer Service Concerns: Several reviews mention negative experiences with office staff, particularly with a person named Jill, citing rudeness and unhelpfulness.
- Pricing and Discounts: Some customers found the pricing high and felt the military discount was inadequate.
- Emergency Response: Experiences with emergency calls varied, with some customers praising the fast response and others feeling their situation was not treated as urgent.
- Positive Aspects: Customers praised the technicians' skills, promptness, and ability to solve plumbing problems effectively.
Reviews
View All on Google4.2
(44 reviews)
Emily
After having them come out to inspect a home before buying, they did do good work, however our top priority was making sure the sewer drain was clear and would not cause any issues when we move. We were given the clear, so we bought the house; we began to have intermittent clogs that would come and go, soaking the floor in water from the walls. We called them back the following month, however my husband had to work, so I was home alone. I was told that they could not find a course of the clog, despite running it back past the street. I was charged $150 for the trouble; I did not feel that I was taken seriously or respected. We called a different company who used a camera and found a problem within minutes of arriving; he determined that the problem should have been found immediately. After calling Next Generation Plumbings office with my concerns, I was told that they would get back to me, however it has been almost a week with no call back or apologies.
Alanna Wiseman
Very happy with the service I received on 1/3/2024! Wyatt and Paul I believe we're the technicians that came out, they were very clear on what they were doing and listened to my issues I was having. Got in and out and was very pleased with the service I received.
Daryl Six
The tech did a good job and we were pleased with the work. However, he left black goo and fingerprints on the cabinet where he was working. Price seemed a bit high at $115 per hour, but I suppose that is just what you have to pay. Tech told me that they gave a military discount, so that sounded good. When I got the bill, they gave me $8 off of a $260 bill, which is about 3%. Guess they didn't appreciate the 20+ years I spent in the Corps.
Meredith Nalley
A huge thank you to Jill, Mark, Ron, and Barry. Plumbers who show up when they say they will, and do excellent work (an entire bathroom in an old house had to be redone, plumbing all the way down 3 floors). Ron and Barry had to cut a very small hole in my ceiling and…they fixed it! I told my neighbor to use them and I’d recommend them to family.
Trent D'Arby