Roto-Rooter Plumbing & Water Cleanup

Positive Experiences: Customers consistently praise the knowledge, professionalism, thoroughness, and efficiency of individual technicians (Chris, Mike, Kaden, Clayton). Mike is frequently mentioned for his excellent service, fair pricing, and willingness to go above and beyond.
Specific Services: Positive feedback includes unclogging drains, sewer line cleaning, sump pump diagnosis/repair, and detailed explanations of the work.
Negative Experiences: One customer reported a significant delay in service and poor communication, leading to a negative experience and dissatisfaction with the company's responsiveness.
Overall: While many customers are highly satisfied and recommend Roto-Rooter, there are notable issues with punctuality and communication that need improvement.

Review Summary