Fayette Plumbing & HVAC
Review Summary
Fayette Plumbing & HVAC receives overwhelmingly positive reviews for their knowledgeable, respectful, and professional service. Customers praise their honesty, quick response times, and ability to solve problems efficiently. Many reviewers highlight their positive experiences with both plumbing and HVAC services, with several becoming repeat customers. However, one negative review details a problematic HVAC installation, ongoing issues, and poor customer service, advising caution and thorough research.

Reviews
View All on Google4.6
(118 reviews)
Lisa Perino
We had a great experience with Fayette Plumbing & HVAC. Technicians were knowledgeable, showed up early, and were very respectful of our home. They were also professional and thought outside the box to solve our plumbing issues. Will definitely use them again.
kenneth human
Scott Webster and his team at Fayette Plumbing and HVAC really came through for us, our furnace shut off during 0 degree temps and they came first thing in the morning. They were very honest in only charging us for what turned out to be a quick fix, we will definitely be returning customers!
Eric Kinsolving
I've used Fayette Plumbing & HVAC on my personal home and rental properties and they are amazing to deal with. Very fast customer service, honest recommendations and they're not just interested in making a sale but taking care of the customers' best interest. I would highly recommend using this company. Make sure you don't confuse the name with other similarly named HVAC companies in town. This is the place to use!
Debra Doss
Very courteous, professional, and skilled. Arrived on time and worked efficiently to diagnose the problem and complete the job. Provided explanation of problem and an estimate of cost. Very reasonable charges for services. I have been a long time customer and have never been disappointed.
Martin Sullivan
May 16, 2024
Initially, AVAC system installed 10/2022. We elected to have FHS do the work since work performed on our plumbing was excellent. Then even against advice from friends and family we decided to have FHS installed the HVAC. Not until March/April 2023 did we attempt to use the HVAC. If failed to turn on. Reason: algae plugged a drain which prohibits a float switch to permit the HVAC system to work. The system should not have had algae since we had never turned it on till 6 months later. Five times or more till May 2024 we continued to have this issue. Cost to date was $450.04 to temporarily address issue. FHS said we needed to purchase a $90 tablet every 3/4 months to prevent this from happening. The one time we did, it became plugged up within 7 weeks. Furthermore, we paid for "Comfy House Inspection" fee of $19.95 each month with assurances to address any issue with plumbing, heating, & air conditioning. No time in this period was there another countermeasure suggested to fix our problem. This last time in May 2024 the technician said our return had fell off the HVAC system & another flex line had become detached. Tried to work with FHS, they failed to contact us within a week of emailing and calling. FOOTNOTE: all duct work is not covered under the warrantee only the hardware for cooling. Today, we cancelled comfy house and using those monies to pay another HVAC company to fix their mistakes & bilking us for money with a sham scheme to sell you algae tables which were never disclosed to us before our purchase. They can not be trusted to do the smallest of the right things, so how should you trust them to do the bigger thing. Listen to friends and neighbors, call around, get quotes, ask questions and just maybe you won't be hoodwinked like we were. Most of all insure the warranty covers not only the hardware but the supporting items that should be covered for more than 30 days from installation. By the way, the last 5 star ratings they managed to receive were in 2021.
Kenneth Van Damme
I've been using this company for 6 years now and they have always delivered excellence. 10/10 would recommend.
Melissa Hall-Smith
Great company ! From my first interaction with the owner I had a great impression . The installation crew for my mini split unit in the garage was prompt , courteous , professional and tidy . They have my business going forward without hesitation .
Jim Willard
We needed a new Water Heater ASAP, got several quotes, but who came to our house First and Fast!!!! Yes... Fayette Plumbing & HVAC did!!!! And best price too!!! They came and installed quickly and did an absolute perfect job, so professional in every way. I highly recommend. Thanks again to all there at Fayette Plumbing & HVAC!!!!! A++++