Plumber Near Me

John R Estes Plumbing & Heating

📍 812 Magoffin St, Lexington, KY 40505 📞 (859) 253-4766
4.5 (59 reviews)
Closed ⋅ Opens 8 AM
Plumber

Review Summary

  • Negative: Rude, incompetent, overpriced, and unprofessional service. Some customers report unresolved issues, poor communication, and disrespectful behavior from technicians and the owner.
  • Positive: Responsive, professional, friendly, and knowledgeable. Some customers report quick service, fair pricing, excellent work, and a willingness to go the extra mile.

4.5

(59 reviews)

5 ★86%
4 ★2%
3 ★0%
2 ★0%
1 ★12%

Ronn Crowder

Worst plumber I ever called. Rude, incompetent, and overpriced. Did not fix the clog, and I had to call another plumber the same day. As far as I am concerned, they just took my money and gave nothing in return. If I could give no stars for the review, it would be too kind to them. Not only were the employees rude and disrespectful, but so was the owner. Beware of these guys.

Rafael

I am only doing business with them because my leasing office pays for it. The service has been very unprofessional. Sean, the technician, was unprofessional and seemed upset when I called him back after he left me a voicemail. He treated me poorly and eventually gave me the company phone number, but the first number he provided was wrong. When he finally gave me the correct number, it felt like he was blaming me for needing to call him back since I couldn't answer the phone initially. When I called the company, the person who answered didn’t want to listen to my issue and simply told me that someone would contact me. I was trying to explain that I prefer communication via text message because I work in graphic design and find it difficult to answer phone calls, but he just hung up on me. This seems like a small company, and it will likely stay that way if they don’t start acting more professionally.

debra spence

Very personable and professional. The gentlemen answered my questions in a way I understand. I have used John Estes Plumbing before and will always go to them with plumbing problems. Prices are more than reasonable also.

NW Potter

I used Estes Plumbing for the first time today and WOW was I impressed! The service was stellar -- 5 stars ++++. I have used other plumbing companies over the years but never again!! Estes responded to my call quickly, came the same day and did an excellent job at a very fair price. They are just the BEST!!

Stephanie Erb

I called them after another company couldn't fix the clog in my kitchen sink. They came quickly and resolved the problem. Very friendly and great with my puppy and cats. Cleaned up after and were respectful of my home. I will use them again and refer everyone to them. Great service and very knowledgeable.

Evan Mossbarger

Estes Plumbing replaced a water heater in my home in a difficult location without any problems. They were very professional and I would highly recommend.

Andrew Silcox

After discovering my water heater had started leaking I made the call to John Estes. He was able to come out assess the situation and told me he would have a tech here the next day. The techs Sean and his assistant Brandon did a great job. They were friendly, professional and thorough. I know if I have any issues with my homes plumbing this is my one call.

Sarah Katzenmaier

We've used Estes for many years for several family member's homes and for rental properties. They are responsive and get 'er done! They give me the same level urgency that they would give a family member who is without plumbing/water/etc.