Johnny Pipewrench LLC

Team did not reinstall our laundry drain properly after they disconnected it to drain the old hot water tank before removing it. Doing laundry the first time since their visit heard an odd noise ran to our laundry on 2nd floor to see a flooded room. Tried to call their line and was told well what do you want me to do but no help offered. Cleaned all day, friends brought over fans, and having damaged assessed in multiple rooms and ceilings from this mess created due to a careless mistake. They also did not wear shoe covers if the house and new carpet was stained after they left that I had to clean which is now soaked. Not a winner in my books! Their rates for a new gas hot water tank are also above market research so poor service and uncompetitive rates = would not recommend.

He installed a water heater for us, but never obtained a permit for it. We found out about this after and requested that he pull a permit so that the installation could be inspected for any code issues. We paid the fee immediately for the permit, but I have called for 3 weeks almost daily without getting the permit sent by email, text, or otherwise. Every time he says he will get it to me, he somehow forgets. I called the inspection for fayette plumbing and they say he never submitted the permit, they have nothing. I speak to him almost ever other day, there is just no way someone should be able to successfully run a business with this kind of service and unprofessional manner. I’ve never had problems with communication like this from a local company before, it’s truly abysmal. If you want something done right, don’t use Johnny pipe wrench.

They do excellent plumbing. The problem is they don't show up. You have an appointment and have put the time aside to be there. They just don't come and when I called their business mail box is 'full.' No way to leave a message, no follow up from them, nothing. Hate to lose such good plumbers but can't do this anymore. This has happened twice.

When you have an issue and need something done in a timely matter GO ELSEWHERE!! Set a time for them to come and evaluate an issue that I am having. I was given a two hour window; so I took off work and waited.....and waited. After the time passed of when they were supposed to arrive (call first) I called them and was given an excuse as to why they didn't arrive, but told they would be there in an hour. Nothing. They never called or showed. Very poor customer service.

Just moved back to town after living in tennessee for 9 years. Johnny was the 1st plumber I called for a job, had an interview next day and hired 3 days later. He's very professional, precise, organized, and thoughtful of his customers and employees.

I live in a older house with several large trees that occasionally block my sewer lines. Jeff came out he was on time, courteous and very professional and fixed the problem. I highly recommend this company to anyone needing emergency plumbing.

Used them to install a new water heater. Service was great! They were prompt and on time and the guys were a pleasure to work with. Will use for all future needs!

Work seemed fine and were personable however they never followed up when they stated they would.