Lovell Heating & Cooling
Review Summary
Lovell Heating & Cooling receives overwhelmingly positive reviews, highlighting:
- Excellent service and problem-solving: Technicians are efficient, knowledgeable, and go above and beyond to fix issues, including innovative solutions to avoid costly repairs.
- Professionalism and courtesy: Technicians are polite, respectful, and explain the work performed.
- Fair pricing: Many reviewers are pleased with the cost of services, although one review alleges a significant markup.
- Responsiveness: Quick response times, including same-day service and availability on weekends.
- Comprehensive service: Technicians perform thorough inspections and maintenance, not just basic tasks.
- Honesty and integrity: Technicians provide honest assessments and avoid unnecessary repairs.
- Positive customer experience: Follow-up calls to ensure satisfaction.
Reviews
View All on Google4.5
(15 reviews)
DeJa
November 19, 2018
Had issues with our kitchen plumbing and dryer duct system that was in the house (couldn't get to it). Was referred by Jeff Hester (happened to meet him at a local restaurant) who got us in touch with Jennifer at Lovell and she sent James out to our house who easily assessed what needed to be done and fixed the sink one day and the dryer duct problem the next! Was told by other HVAC companies that in order to fix the dryer duct system they would have to go through the drywall in our pantry closet, costing up to $1,000. James made a small square cut in our garage wall and was able to find and fix our problem!! This company is awesome!
Charles Anderson
I've had two experiences with Lovell. Both have been very satisfactory and showed attentiveness, fairness and above and beyond efforts to get the job done right. First was a service call to my house when my outside unit stopped blowing cold air (summer). They came in, were very courteous and polite. After investigating the indoor and outdoor unit they quickly diagnosed the issue. They pulled the correct part off the truck and I was back up and running. I was also pleasantly surprised with the total cost. Second experience I had installed a programmable thermostat and found that I did something incorrect and my unit outside was not running. Thinking I fried my unit I called Lovell on a Sunday and spoke to someone right away. I spoke with the same tech as last time and he walked me through the thermostat set-up over the phone and we corrected what I had wrong. He knew exactly what kind of system I had and helped me solve my problem at no cost! Thanks Lovell!
L
Very pleased! The plumber that came to my house went above & beyond! He didnโt just fix the leak at the base of the toilet he cleaned it, I was so impressed! My husband was asleep cause he doesnโt get off work til 5am & he was very quiet & respectful. Which Was opposite of what I got from the first plumber I called. So Iโm very happy with the service I got from Lovell plumbing!
Ann Heidemann (Ann)
This is our first year with an HVAC Service Contract with Lovell Plumbing and heating - and they are the best we've ever used! We've had service contracts in the past but the tech would basically just change the filters and leave. NOT Lovell! Brent actually worked on both of our units - inside he change the filters and cleaned them then checked both outside compressors. He used his gauges to verify pressure and freon levels and started up both units to assure that they were in good working order. He explained everything to me, and was not only on time, but also courteous as well. I highly recommend this company - Jeff and Brent are amazing to work with!
Tom Hazlett