Blackburn & Davis Inc
Review Summary
- Positive:
- Competitive pricing compared to other companies.
- Employees are generally kind, patient, and professional.
- Good communication and updates on project progress.
- Work is executed well, with attention to cleanup and follow-up.
- Prompt and efficient service for water heater installations and AC repairs.
- Responsive and professional during emergency situations.
- Goes above and beyond, including warranty assistance.
- Reliable for long-term plumbing and HVAC needs.
- Negative:
- Communication and project timelines can be slow.
- One instance of aggressive behavior from an employee.
- Overpriced labor charges for an AC repair.
- Unsatisfactory experience with smart toilet installation, including high charges for minimal work.
Reviews
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(48 reviews)
Blake Buck
July 30, 2024
I had sewage backing up into my basement and ended up needing to replace the sewer line, as well as needing to add a sump pump and sewage ejector in my basement. I took my time to vet multiple local companies, collect estimates, and then worked to bring MSD to the table as well. Of the companies that I received quotes from (ASI, Danhauer, Blackburn and Davis, and a friend that had his master plumberโs license), Blackburn and Davis beat the competition by a good margin. Pros: The employees that came out were kind, patient, and professional. They took their time to involve me in updates and progress reports. Missi was very kind and patient with the multiple calls I made to the office throughout the project. She and Jeremy worked with me to ensure that my expectations were met, and provided documentation that I requested as well. Work seems to be executed well, and upon request the team was able to ensure that my yard was satisfactorily put back together after excavation, and worked to clean up in the basement prior to departure. The team also came back out once to re-level some concrete work as well. Cons: Because of the size of the company, and at times being somewhat short handed, communication and the project itself took a little longer than planned. **However, because of the size of the company and the philosophy of the owner, you also get a more than fair price in a market where larger companies collectively seek to gouge the customers in this city (Danhauer), or offer off-the-wall plans to fix the problem that ultimately would either fail, cost too much, or donโt make sense (ASI) when reviewed by other companies.** So in summary: good things come to those who can be patient. Based upon my experience, I would have no reservations recommending Blackburn and Davis. I will also use them in the future.
Patricia Doyle