Bryant Heating, Cooling, Plumbing & Electric
Review Summary
- Positive: Quick service, skilled technicians (Travis, Stan, James, Zach, Dustin, Rodney), good communication, professional, efficient, knowledgeable, respectful, and good pricing.
- Negative: Poor workmanship (apprentice), slow response to issues, poor communication, overpriced, and lack of accountability for mistakes.
- Overall: Mixed reviews. Some customers had excellent experiences with knowledgeable and efficient technicians, while others experienced poor workmanship, slow service, and communication issues.

Reviews
View All on Google4.8
(3526 reviews)
Deborah Leander
February 15, 2025
First time using Bryant. New house for usâ equipment issues with smart thermostat. Bryant was quick to get someone out and quick to assess that someone with higher-level smart thermostat knowledge should be called in for troubleshooting. Travis came and gave us the best service ever! He is a skilled technical expert with persistence and patience to get the job done right. Plus, heâs a great communicator during all of the steps fixing the issue. Whatâs more heâs a veteran. Great job Travis and the Bryant team!
Tiffany Brooke Cunigan (Brooklyn)
We had been without heat and air for several years. Derrick came out to do an estimate. The price was good and the deal was done! Stan and James literally came out THAT DAY and removed all of the old system and installed the new one within hours. I mean these guys knew EXACTLY what they were doing. They were incredibly kind and respectful and showed me how to use the system. I really appreciate them and everything they did. They are definitely an asset to the Bryant family!!! Thank you all so much!
Lauren
December 28, 2024
After clearing out the cigarette butts and airing out the basement, I found a hole in my master bedroom wall that the apprentice (who I paid an extra 1,000 to have) drilled through the inside wall. 7 months later, someone comes out to repair the wallâŠafter I followed up on a weekly basisâŠand put the âgrounding rodsâ that destroyed my lawn mower in the ground. Three months after that I look outside and find the âboxâ is bent hanging off the side of the house. The apprentice used screws I wouldnât trust to hang a 5 lb picture, let alone something as important as electrical. Thank goodness they finally sent someone out who knew what they were doing, a year later. Apologies? None. A phone call from a supervisor, zero. He wanted to see if he could charge me for them to come and fix their mistake. Communication 0/10 Work -5/10 Overpriced? Absolutely. Pay less and go somewhere that knows what theyâre doing.
callie stephens
Great and fast service! We had the opportunity of working with Zach. He was very professional and did a great job figuring out exactly what needed to be done. Thank you to him and the rest of the Bryant team! Would highly recommend
Christine Wolcott
I wrote a review a week ago to let you know Rodney Gumm did a very good electrical safety inspection on my house. For some reason I didn't see it post. Thank you very much for sending him out. The inspection was good and he changed out a smoke alarm and light bulb for me. I know he is new to Bryant and I wanted you to know, He is worth keeping.
Barbara Ferguson
Second unit installed by Bryants. They just replaced a unit that had many things installed incorrectly by the previous company we used, and trusted less than 10 years ago. Both, the tech on the initial diagnosis visit, and the 2 installers were very efficient, knowledgeable, and friendly. Definitely recommend this company.
Maxine Speaks
I was very impressed with how timely they arrived after a call. Dustin came in and solved the problem in no time. He was very polite and kind. Provided good information in case I had future problems. When I have problems I know who to call. From reception to full service my experience was great!
Gordon Taylor
Stan, James, and Derrick were incredibly professional and I appreciate their hard work to make my family comfortable. They are an asset to their company! They treated us like family. The family that you WANT to visit. It was a one day turn around job. We got many other estimates and Iâm thankful we went with Bryant heating and air.