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Kentuckiana Comfort Center

πŸ“ 11426 Electron Dr, Louisville, KY 40299 πŸ“ž (502) 491-9880 🌐 Website
4.7 (187 reviews)
Open 24 hours
HVAC contractor
Air duct cleaning service
Plumber

Review Summary

Kentuckiana Comfort Center (KCC) receives consistently positive reviews for their HVAC and plumbing services. Key highlights include:

  • Excellent Customer Service: Friendly, responsive staff, including real people answering the phone promptly. Technicians are personable, respectful, and helpful.
  • Quality Workmanship: Technicians are skilled, efficient, and prioritize quality. Installations pass inspections.
  • Fair Pricing: Competitive pricing and no high-pressure sales tactics.
  • Reliability and Speed: Prompt service, often same-day appointments.
  • Positive Technician Experiences: Specific praise for technicians like Danny, Blake, Ronnie, Andy, and John F.
  • Long-Term Satisfaction: Many customers have been loyal for years.
  • Problem Solving: They find solutions even when unexpected issues arise.
Kentuckiana Comfort Center thumbnail

4.7

(187 reviews)

5 β˜…90%
4 β˜…4%
3 β˜…0%
2 β˜…1%
1 β˜…6%

Rob C

We recently had a complete AC and furnace replacement performed by KCC, and it couldn't have been easier. Everything was fast, and they beat other quotes by a mile. Danny didn't try upselling or high-pressure tactics and listened to our needs and preferences to recommend replacement units that were as plug and play with our existing infrastructure as possible. Installers were friendly and hard-working, and it was clear they cared about doing quality work, even in spite of a few unexpected challenges. We just had the county inspector out yesterday and everything passed with flying colors. Would absolutely recommend to anyone looking for fair prices, quality work, and exceptional customer service.

Jaykob Hill

Fair pricing for great service. Blake was friendly and very considerate, even wore boot covers to keep my floors clean. He explained the problem simply and told me how I can avoid the issue in the future. Highly recommend KCC πŸ‘πŸΌ

Tiffiny Gibson

I highly recommend KCC Heating and Cooling. I called and it was good to hear friendly customer service because the other companies I had called were not so friendly. I had Ronnie come out the same day and he did not leave until he got my heat back on. You guys are awesome because I was worried about the cold temps this week. I will be using them again and will tell others about their awesome service . Thanks a lot Ronnie!!!

Paulie Felice

July 7, 2022

Our experiences with KCC have been nothing short of phenomenal. Not only are they friendly, personable and reliable, but they're really, really good. When I've called, the phone was immediately answered by a real live person who figured out who I needed to talk to and connected me directly to another real live purson. No hold music. No robots. No frustrating menus. Just good, kind people. Both technicians who came out were pleasant and respectful and they also took the time to answer my many questions and help me understand how to improve the quality of my home's environment. We are flag-flying loyal customers from now on!

diane cook

We have been satisfied customers of Kentuckiana Comfort Center since 1999. They have sold us and serviced our furnaces, air conditioners and water heater. We are always satisfied with their products and maintenance of them. Big plus: Never do they pressure their customers to purchase something they don’t need! Their technicians and office staff are professional, knowledgeable and courteous. Wr highly recommend them.

Kamal Zoghbi

August 7, 2023

Fantastic service and team. We had some issues with the installation to run the lines, but they were great in finding a solution. I highly recommended it!

Ann Zellar

Andy was amazing!!! He came out and found the problem and resolved it in no time. He is an awesome man and I'm so happy to work with him. Ashley is also an awesome lady, very helpful any time I call.

Angela Wimsatt

May 23, 2022

John F. was an amazing sales representative at KCC. Don’t let his New York accent fool you… he has great southern charm about him. Explained each system and size in detail. Gave me good prices. Gave me his cell phone number for any questions. Got a great deal on a trane AC and furnace. Installed quickly and efficiently by two super nice gentleman. Ronan the office guy was also great and professional.