Maupin Plumbing
Review Summary
- Mixed Reviews: Some customers report excellent service, responsiveness, and quality work, highlighting technicians like Tom, Bobby, and Daniel. They praise the company's dependability, problem-solving, and customer service.
- Poor Responsiveness: Other customers experienced a complete lack of response, with unanswered calls and messages, leading to frustration and a recommendation to find another plumber.
- Inconsistent Service: The reviews suggest inconsistent service, possibly due to being busy or a lack of interest in new customers.
- Positive Aspects: When service is provided, customers are happy with the technicians' knowledge, speed, cleanliness, and fair pricing.
Reviews
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(23 reviews)
Steve Hillis
READ THE REVIEWS! FIND ANOTHER PLUMBER! AO Smith referred us to Maupin Plumbing for warranty service and said this was the company to use. I called Maupin on Thursday afternoon and left a message. I also used their site to request service. I called again on Friday morning at 10:30am as there was no response. Left another message. Nothing. Called AO Smith back to let them know and asked for another plumber. Read the other reviews. Appears to be a consistent thing. Right now, I would guess the economy is good and they are busy. But not even responding to customers is POOR service and will be remembered when things slow down. Find another plumber. These folks clearly are not interested in working.
Emily Reder
Maupin is incredibly dependable and responsive. They continually come out for various sizes of projects in our 80+ year old house. They always fit us in quickly and ensure that the work they do actually solves the problem. Tom and Bobby are great to work with and we would recommend them to anyone. They are tenured in the industry and you can tell in their performance and approach. In both a professional setting and our personal family home they have been great to work with.
Bradley Williamson
Wonderful customer service, technicians and great people. Home warranty being difficult and not covering water heater issues (go figure) and these guys don't have the mentality of "sorry about your luck" they really went out of their way to work with me when my home warranty company didn't. Also Daniel was great with follow up and continuously kept me updated in a timely fashion. Definitely will be my go-to plumbing company from now on.
Nathan Burba
Called three times in three days/left two messages- no answer and no return call. Maybe they have more business than they can handle or maybe they just don’t care- either way, don’t waste your time.
Aaron Little