New Circle Mechanical HVAC Electric And Plumbing

Original review: Came out quickly for an emergency call to fix our freezer & was able to repair in a timely manner. Two-Month Update: Initially, we were satisfied with the repair service provided two months ago and even left a favorable review at the technician's request. However, recent developments compel us to provide an update. High Cost: Despite a discounted(*) rate of $375, the repair has proven to be prohibitively expensive, especially given that the freezer has malfunctioned again within a short period. Unprofessional Conduct: During the initial repair visit, the technician offered a discount(*) in exchange for a positive review. After completing the repairs and while settling our bill, the technician insisted on waiting until the positive online review was completed to ensure it was favorable. This coercive tactic made us feel pressured and misled. When we expressed concerns about the reliability of the repair, the technician responded, "If you want the discount, you’ll leave the positive review; otherwise, you can pay full price." We hate to use this word but the technician did make us feel bullied into writing a 5 star review at that time in order not to pay a higher price. Lack of Transparency: The technician quoted $169 for the visit to diagnose the issue, with the promise that this amount would be applied to the repair cost. However, we were not informed upfront that the labor rate was $250 per hour, which significantly increased the overall cost. For future customers, we strongly advise conducting thorough due diligence when considering this company for repair services. Keep in mind that the 5 star reviews posted are most likely a result of the technician making them leave 5 stars in exchange for a discounted price. Ensure you receive clear information about labor rates and other potential costs before agreeing to any services. We do not normally leave unfavorable reviews for companies & do understand our experience may have been a reflection on our technician and not the company & its owner.

We used the service twice, once for a refrigerator and another time for an oven. Sam, our technician, came out promptly, explained the problem and scheduled the fix immediately. We were very pleased with the service and highly recommend them!

Service was very quick and reliable! Technician Sam Miller was very thorough in explaining problem with refrigerator repair and provided excellent response in getting it fixed quickly. Would use this company again for other appliances as well.

Sam Miller fixed my washing machine and did an excellent job. He was very patient and courteous. He made sure every thing worked well before leaving.

My AC started to produce a burning smell, so I shut everything down and called New Circle. They responded quickly, and before I knew it, Sam was calling to say he was on the way. He did a thorough inspection of my system and replaced the blower motor before our dinner guests were expected. There were other things that needed attention, and he ran through that list with me. I’ve worked with them for years and I’m very pleased with New Circle’s level of service and care.

Sam did a great job, he is very knowledgeable and polite! Showed up within an hour of me calling. Highly recommend!!

Sam was so efficient, knowledgeable and kind. I was so stressed about losing food in freezer and luckily it was fixed quickly and efficiently. :)

New circle mechanical has always done a great job in our homes with electric and plumbing needs. They’re always on time and knowledgeable.