Thompson Brothers Plumbing
Review Summary
- Positive: Thompson Brothers Plumbing is praised for their professionalism, trustworthiness, excellent customer service, and dependability. They are efficient, provide fair pricing, and communicate well. They have successfully resolved complex plumbing issues, including water heater replacement, new construction plumbing, and persistent clogs.
- Negative: One customer was charged $100 for canceling an appointment.
Reviews
View All on Google4.6
(50 reviews)
Jennifer Tronzo
Made an appointment and then went to cancel and they charged me $100 for canceling.
Brandon Bevans
We had a leak in our home over the weekend and the first plumbing company told us it was our main water line so they turned our water off at the street and left. We couldn't get them to come back out and we still had water actively leaking. So the next day we called 10 different plumbers and nobody was willing to come out until the next week and we couldnt wait a week with the leak. We called Thompson Brothers next and they said they could come take a look for us. Right away they were confident that it was our water heater. We weren't expecting them to replace the water heater that day but they gave us a fair price and said they could get it done the same day. They started draining our old one and left to go pick up the new one. Paul and Anderson were excellent to work with, very professional. We will definitely use Thompson Brothers again and highly recommend them! A+
Bladius Jenkins
A true great experience. The job wasn't as straight forward as we thought. He went out of his way to repair and save us money. The job was completed , and we are very satisfied. I will definitely spread the word. Thank you for your help.
kevin zeiler
If you need a plumber call Thompson Brother’s. We have used them a few times before and what I can say is , when you want someone you can trust call, when you want someone with outstanding customer service call, when you want someone who is dependable call. Thank you Thompson Brothers and your technician Mark for delivering top notch service when we needed it.
J Weber
Thompson Bros gave me the best estimate for a basement kitchen and bath, rough-in and finish. They were patient and understanding through all the time it took to finish. Jacob, Chad, Freddie and the office staff all communicated and responded in a timely fashion. Since then, I've had other plumbing jobs done by them - always professional, efficient and reasonable. I'm so glad they were recommended to me! I have already recommended them to several others.
Y F
Thompson Brothers worked to figure out what was actually causing my continuous clogging and fixed it (a mega block in our pipe). This has been a problem for a year and they are the only ones that actually got to it, and did a fantastic job. I will not hesitate to call them again when needed. They were also on time, friendly, and honest. I am very grateful for their hard work.
Karine Maynard
Thompson Brothers Plumbing is the only plumbing contractor we will ever use again! I am so happy to have found them for our new additions. They were polite, courteous and clean. Installers were very professional and got the job done quickly. I absolutely love our two new bathrooms, our whole house water filtration system and our new water heater. These were the updates our old country home needed! No headaches from these guys! They took care to do the job right.
JoeBidensLegHair
I didnt use their services but when I do need the services they offer, I will 100% use this company. I am a security guard for a large company here in Louisville, KY. Two people from Thompson Brothers Plumbing came into my work. They had found a phone with a work ID for an employee at the company I work at. They found it while leaving a job they were doing. I dont know how far away from my work they found it but they took the time to bring in a complete strangers phone and work ID. Its rare to find honest people. I just wanted to let possible customers know how honest and awesome these people are!