West Plumbing LLC

West Plumbing has been great to work with! I had a last minute issue with a pipe break they came out and fixed. The service was excellent. I appreciate to prompt response by Ms. Melanie and the guys that came out to do the job. They also handled another issue for me regarding my tenant's kitchen sink. All and all....I'll continue to do business with them!

Beware this is the perfect example of an opportunistic, unethical, plumbing company. The only reason I hired them is because the priest at the church kept telling the congregation to patronize the businesses that pay for the church bulletin by means of advertisement. West Plumbing places an advertisement in the St Ann church bulletin which states "for plumbing at its best call West! Local, Reliable and affordable!" By all means "local" is the only thing true about the advertisement. I called West Plumbing for a leaking shower head on 1-10-25, and was informed a plumber would be sent the following week. On the 14th , two plumbers came by and took off only the wall plate cover of the shower valve. They told my wife that the part would have to be ordered as it was an high end device. They were in the house for less then FORTY minutes, and charge my wife $ 500. Yes $500$. What a rip off!! Remember this was not a fix. When my wife inquired if any amount would be deducted after the final repair , the reply was " may be a little." I think unethical companies advertise in the church bulletin to hoodwink the parishioners to make them look good . Moreover, I think, the Church does not make any back ground checks on these atrocious companies and is interested in only the money. I believe word of mouth is the best advertisement that no money can buy. I had a "Local, Reliable, Affordable" and most of all, a very HONEST plumber come and replace the entire valve for less then what West Plumbing charged me to remove just the face plate. I hope customers will do a little research before giving West plumbing, any business. Moreover this company is NOT BBB accredited. Wonder why? Seen in other reviews that the owner either denies or has some other excuse for a poor review. Hence I am posting the invoice # and date of service as there will be no doubt. Invoice # 26843159 and date 1-14-25. Also, since the plumbers were on the property that day, my wife decided to get a quote to have the water heaters replaced. This was before she was handed a $ 500 bill. That's another ridiculous and atrocious estimate. I am so glad it was just a quote and I did not give them the job. I think the plumbers took advantage of a woman that day . A little research goes a long way before falling for the words " Local, Reliable and affordable."

I hired West Plumbing at a premium price to perform the plumbing for our new addition. Bill, their field superintendent, was professional. His office support was atrocious. They overbilled me on "rough-in" at almost 100% of the job and the overbilling was not part of the original agreement. The office staff said they "promised" to finish, and then agreed to 75% for rough-in. My water bill the next month was over $1,000 because of a water leak in the wall in my new half bath. There were two leaks total. I still have a water leak in my laundry room subfloor that they refuse to fix. Its been six months. They never finished their work and keep sending me bills stating "past due". The work they did complete after rough in was in spurts and they never showed up with the right equipment or parts for the entire job. In order to utilize my home, I had to finish their work at several locations. My crawlspace is soaked with water. The water is still leaking and permits are still open. Other plumbers are scared of the open permits. West Plumbing has threatened me with a report to SWBNO on a gas permit that they are responsible for. I'm still holding $3,500 of over $25k until finished. My floors a beginning to buckle due to the moisture, and I am afraid mold might be growing in the crawl space. They did not care about their shotty work, they want paid. I told their site rep. Bill several times. He indicated that they want their money before they'll do anything. This has been my experience with West Plumbing.

West Plumbing has been to my house several times for various plumbing projects and they have done a phenomenal job every time. What I love about West Plumbing is that they are quick to get someone out to diagnose the issue and have it finished the same day. Overall, this is a great family owned business that holds performance and customer service at the top of their priority list. 10/10

This was my second time using this team of professionals and I will forever call them if I have plumbing issues. I don’t usually write reviews, but I had to take a moment to share my story: I had water coming from the base of my toilet for the second day in a row. I watched a few YouTube videos (like we all do) and thought I could fix it myself… like we all do. After realizing all the things that could go wrong (trust me, you want a professional working on your home with water issues). I went to West Plumbing website and emailed the “contact us” and someone replied within the hour letting me know that I could be seen the very next day. They showed up right on time and got to work immediately. Both of the gentlemen that came were polite, well-mannered and very knowledgeable. I had a lot of questions and they explained everything in detail. My main line was clogged and they fixed it in a jiffy and things have been running smoothly ever since. Thank you to the team of experts; and a big shout out to the owner for instilling in your employees how important it is to take care of your customers (no matter what it takes) with THE ABSOLUTE BEST SERVICE!

What can I say, they did a great job. Had to replace the sewer line from the house to the street, while maneuvering around our 70 year old oak tree roots. Did the job in one day. Cleaned up after. Very little disruption. Very little damage to the ground cover. All good!

Extremely disappointed with the services that were provided by West Plumbing. Not only did they quote less on the phone, and then over charged once on site , they left the site a mess with fecal matter which took hours after to clean. Nothing was offered in return when brought up with management. Its companies like this that give home services bad reputations... what happened to workmanship, pride of your worksite from start to finish? Would you leave your own home that way? your grandmothers home that way and then over charge? Do better.

Bill and the whole crew at West Plumbing made an outstanding effort, they were lifesavers. Bill, Melanie, Chris, Jeremy, an few I did not meet came out a performed Twice the work that CHOICE HOME WARRANTIES and their Contractor miss diagnosed. Work was accomplished in one day and has restored this 1854 Cottage to perfect working order. Giant Shout out to WEST PLUMBING LLC.