Southern Air Heating, Cooling & Plumbing
Review Summary
Southern Air Heating, Cooling & Plumbing receives mixed reviews. Positive feedback highlights professionalism, courteous and knowledgeable technicians (Cole, Nevil, Caleb, Josh, Chase, Mason, Tim), fair pricing, efficient work, and thorough cleanup. Some customers were very satisfied with HVAC installations (including ductwork and mini-split replacements), tankless installs, and servicing. However, there is a significant negative review citing inexperienced technicians who damaged an AC system during a cleaning and attempted to upsell a replacement. Another review mentions scheduling issues and a minor leak that was promptly resolved. John B. is praised for providing clear estimates and helpful advice.
Reviews
View All on Google4.6
(168 reviews)
Jeffrey Caruthers
Cole and Nevil did my demo and installation of the HVAC system. Very respectful, courteous young men. They knew their jobs very well. Took the time to clearly answer any questions I had. Left the job site cleaner than when they started.
Robert Holmes
I really appreciated the professionalism of the staff throughout this HVAC replacement, which included new ductwork. I was quoted a fair price and the owner promised me 100% satisfaction on the install, and they delivered. Caleb and Josh worked for 2 days even around my schedule and kept my home tidy after leaving. The manager even came to inspect the install. I chose Southern primarily based on their reputation and am very happy with their customer service.