FitzGerald Contractors, LLC
Review Summary
- Mixed Experiences: Some customers report positive experiences, praising promptness, helpfulness, and competence. However, many others report significant issues.
- Poor Customer Service: Multiple reviews highlight rude staff, unreturned calls, and a lack of accountability.
- Unreliable Scheduling: Customers frequently complain about missed appointments, no-shows, and failure to adhere to promised timeframes.
- Quality of Work Concerns: Several reviews mention unresolved issues, repeat visits for the same problem, and unsatisfactory repairs.
- Lack of Follow-Up: Customers report technicians failing to fix issues and not responding to complaints.
Reviews
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(19 reviews)
Joe Bagadonuts
Have used them several times and would not go anyplace else!
Michael Aura
Do not bother calling I have been a customer for over 20 years and have been trying to set up an appointment with a supervisor for 5 days but so far no return call. When i called to ask about it, the lady on the phone told me “If you can someone faster then do it”. So i have another company coming out today. So much for customer loyality. Dont waste your time.
Jeff Acklen
Do not trust these people!! They booked me for this morning, after they told me to take the day off and they would be here. They just called and said they can't get to me today. I explained to their office manager that their dispatch person agreed to send a plumber this morning between 8 & 9, and he knew I had to take the day off. She responded "there's nothing I can do about that." Bottom line is you cannot trust these people to stand behind their word!!
Melissa Barns
Call for a leak under the sink and wasn't fix so I called back I was told won't be charge again for same leak but I was this guy came said yes it's still leaking but when he left it stillI leaking and was charge again . twice call same leak and not fix.then try to give them the benefit of the dout and call to check my polit light it came on when he came so he desided to just do a little cleaning and he left and it still just have fan turn on for hours and the polit light don't come on for hours and furnice also can't come on to the polit light come on so the temperature just drop while the fan just runs for hours.I call becky said what heat don't work heater or water heater I said heater y'all just came out on.so she put me throw pat m I left message on machine and he never called me back.he never called me back.. so I lve with no heater as I pay for one to be check and fix.very disappointed I use them for years and gave lots of my business to them.im so disappointed that I won't call no one else I can't put out one more pmt to no one after paying for 3 calls and nothing fix.
Peggy Wilkes
My 80 year old mother had a terrible experience with Universal Plumbing from terrible work, to poor appointment keeping and awful and terribly rude customer service from dispatcher. I decided to help her, so I called Fitzgerald, the company my husband and I use. They were so pleasant on the phone and actually showed up when they said they were!! Robbie, the technician, was helpful, pleasant, kind and competent! He was out of there in less than an hour! I highly recommend this company!!
Kobe Brian
Its been a week and im still waiting on them to come out and give me a bid on work we are wanting done for the senior property that I oversee.
IMPERIAL_KASHBOY
If you're delivering freight, take the side entrance between fire station and pull into back lot, be mindful that it's full of vehicles and theres no loading docks.
Brandon Jasper
I am sorry ! I did not rate this company. I looked back and this is not the only company That my account has reviewed and rated falsely. I apologize to the entire company for this mistake