Universal Home Warranty/Appliance Division

Mixed Experiences: Some customers report positive experiences with quick and effective service, particularly for unclogging drains.
Poor Customer Service: Numerous reviews highlight rude, unprofessional, and dismissive behavior from technicians and the office staff.
Warranty Issues: Many complaints stem from services related to home warranties, including:
- Incorrect repairs and repeat visits.
- Delays in scheduling and completing work.
- Attempts to charge extra fees not covered by the warranty.
Quality of Work: Concerns about the quality of work, including misinstalled parts, unresolved issues, and damage to property.
Billing Disputes: Some customers report being charged incorrectly or for services not rendered.
Negative Perceptions: The company is perceived as unreliable, with a lack of accountability and a tendency to blame customers.

Review Summary