Metro Mechanical Services
Review Summary
- Negative: Unprofessional, disrespectful, arrogant, and unreliable. Fails to answer calls/texts, cancels appointments, and provides false reasons for not completing jobs. One instance involved refusing a job due to a perceived sewage smell that others refuted.
- Positive: Honest, efficient, professional, and provides quality service. Some customers have had multiple positive experiences, with quick and effective solutions (e.g., AC cleaning, boiler replacement, thermostat installation). Appears to be knowledgeable and keeps a well-stocked truck.
- Mixed: One customer experienced repeated no-shows and poor communication after paying upfront, leading to an unresolved HVAC issue.
Reviews
View All on Google3.5
(13 reviews)
A J
Very Unprofessional, Disrespectful, Aroggant and Rude . I start off by saying I used Eric company on several renovation jobs 6-7 yrs ago with no issues. I also referred him to family and other realtors for jobs they had. Then for the last several years he just stop answering calls or responding to any text. He finally answered the phone yesterday for an emergency job i had where a client with a 2 month old baby had no heat. We waited all day for Eric to keep postpoing what time he was going to the property . After he calls from the property and goes into a rant about the what all needs to be done with the furnace but he not interested in the job because it smell like sewage in there and he been to the property before and it smell like sewage and surpurise anyone lives in the property and can't pay him no amount of money to do the job. Then he just hangs the phone up without allowing me to say anything. To clarify I never had him go to this property before as must getting confused as haven't dealt with him in years. Next the tenant, general contractor and another HVAC person all confirmed that nothing smells like sewage. Luckily we able to get the new HVAC person to install the furnace so the occupant and her 2 month old son can have heat. DON'T WASTE YOUR TIME AS PROBABLY WON'T ANSWER THE PHONE HALF THE TIME ANYWAY. HE IS NOT RELIABLE OR RECOMMENDED. TRUST A LICENSED BROKER THAT HAVE DEALT WITH ALOT HVAC CONTRACTORS. To follow up to his lies on the reply . I have many properties. He not answering phone for any of the other properties either . The tenant , general contractor and the HVAC guy who installed , along with myself all went in the property before and after Eric all confirm that he was lying and over exaggerating the situation cause he just didn’t want to do the job . The only smell was mild smell of mildew. If anything was that bad provide pictures as proof not made up invoices where I haven’t done business with you in 6 years . Ask any of the other contractors have I not taken care of what is recommended. Just google and read other people reviews about his communication and services now make your own wise decision
Phoenix Rising