Michael & Son Services

Michael & Son Services are top notch. Excellent customer service from start to finish. I absolutely love the professionalism. Great communication via text messages and emails which included a photo of my technician prior to his arrival to my home. My Technician Bahram was amazing. He arrived on time very neat in this uniform. Bahram immediately detected that my sub pump was not working and needed to be replaced. Bahram did a phenomenal job providing the correct sub pump gages and cleaned up behind his work. M & S pricing is fair and reasonable they are not trying to charge extra. Thank you Bahram and Michael & Son.

I am gold service member which comes with free inspections and priority service. Let me tell you about the level of service that I received that was far from gold. On December 13th, I had my electrical inspection. The tech identified a rusty hvac disconnect box that he suggested that I might want to be replaced. However, the tech missed the clearly visible and damaged hvac wiring in the original scope of work. Once he found these 2 damaged wires and stated I needed a new junction box as well (and doubled the price), I agreed to the expanded scope of work, however, the electrician did not have the wires for the job with him so I would have to reschedule. I gave him one week of availability before I left for Christmas which he completely ignored and offered three dates during the window of travel. He later clarified there was no availability for the original week that I offered. He then returns on January 2 to complete the job, however, upon inspection after he left there is a damaged wire running from the hvac to the newly installed junction box that is in clear sight. Why did he not fix this wire or even identify it in the inspection? Why fix two wires and leave a badly damaged third wire which runs through the newly installed junction box and not say anything (he had to see and touch this wire to do his repairs). It makes no sense for anyone who takes an ounce of pride in their work. It is clearly visible and right next to the wire replaced. See photos. I called back and tried to reschedule requesting anyone but this tech and was told the next availability was Jan 10. When I inquired if my gold status would get me priority scheduling for this third attempt to fix a problem, I was told that Michael and son only offered next available which was a week from now. I am kinda wondering why I even have a gold membership if their techs are missing obvious stuff, aren’t equipped to fix basic stuff, and can never schedule appointments with less than 1 week. Update- the electrical manager that I reached explained that the tech did see the wire but forgot to mention it to me. The reasoning was he was an electrician and that wire was low voltage and therefore an hvac issue (ie it’s a problem but not his problem) Seems like a weird line to draw when you sell membership which includes hvac and electrical and the electrical tech is billing me for one project relating to fixing high voltage wiring on the hvac. But instead of correcting the electrical technician’s mistake in a timely manner, the electrical manager told me to wait a week and schedule another department to fix it. It just seems like the electrical department is just passing the buck. Electrical department of Michael and son seems rather incompetent, horrible communicators, and completely disinterested in working and providing worst in class customer service. Hopefully the hvac team is better. This is the second job that michael and son did at my house this year with this service contract. The first was to replace a water heater. The original tech did a horrible job and the equipment shorted and died in 1 day. (Yep the brand new water heater lasted one day with a Michael and son’s wiring job). At least the plumbing manager, acknowledged this issue and the fault in the skill set of the tech and sent a more experienced tech to reinstall the water heater the next day and fix the numerous mistakes made by the first tech. A lot of which amounted to folks rushing and taking shortcuts which seems to be a theme with Michael and sons. Hopefully this post helps others decide if a service contact for electric/hvac/plumbing for Michael and sons is a good deal (it is not) best case scenario to fix three damaged exterior wires is 3 visits with two departments over the course of 1 month. Anyone else could have fixed this issue in one hour on one day. This cannot be anyone’s idea of helpful service.

I had a great experience with Michael & Son for my hot water heater replacement. Our plumber, Porfirio, was fantastic—he came out for a free estimate, explained everything clearly, and never pressured us into making a decision. We felt confident moving forward with him, and after the installation, we even had him return for other plumbing needs. I really appreciate that Michael & Son kept the same plumber for us, as Porfirio became familiar with our house and setup. Their service has always been reliable and professional. The only downside is that they are more expensive than independent plumbers, but finding a trustworthy, dependable plumber isn’t easy. Overall, I highly recommend them if you want quality work and peace of mind!

My Tech Angel Ramos was wonderful. You can tell when someone love their job. He was polite caring and very knowledgeable. He explained and gave wonderful suggestions. He was excellent. His expertise was amazing. My husband and I were so impressed that we are getting additional services soon. I had a motor blower and ez trap install. I am so happy that we have heat now. I recommend Michael and Sons to everyone. Angel deserves 20 stars.Thanks again Angel for your incredible work.

I have worked with Michael and Sons for more than eight years. I am extremely satisfied with the service I received. Sherman Pinnock did an exceptional job installing a kitchen faucet behind a 10” deep sink with limited space around a garbage disposal and waste lines. I am a very satisfied customer and plan on working with Michael and Sons for all future projects. Thank you for having such great employees. Also customer service is awesome.

James did an excellent job consulting with us on the options available to us for a home water filtration system. He tested our water and brought back the recommended filtration solution for us. He patiently explained our options and answered all of our questions. He also assessed our sump pump and determined a solution for the problem we had. A water filtration system was installed and the sump pump was fixed in just a matter of hours. Thank you from a very happy customer!

Our dishwasher conked out and caused $5K in water damage to our hardwood flooring and drywall. Michael and Sons came out the next day and set up shop to do water mitigation for the next six days. Because we are working professionals, we generally were not home when techs needed to enter the house to do readings and check the equipment, so they put a lock box on the door and texted us when they entered and when they left the house. John communicated flawlessly and didn’t sell us on anything we did not need. John gave me his cell number and said to call him if we ever needed anything. Michael and Sons also submitted all the docs for our insurance claim. John was also at the house when the insurance adjuster came for an inspection to answer any questions, which was amazing! A+ service! Thanks John!

Sherman did a fantastic job on installing new toilet. The work was quick and neat. The price is reasonable! Highly recommended