T&D Plumbing & Heating Co. Inc.
Review Summary
- Positive: Excellent service, responsive, efficient, helpful with permitting and inspections, knowledgeable and patient staff (Steve Sharp, Lexi, Jeannie), respectful and communicative technicians (Jeff Martin, Ralph Collins), went above and beyond, good work.
- Negative: Overpriced, potentially price gouging, billing discrepancies (billed for more time than worked), inconsistent service.
- Neutral: Some scheduling delays due to weather, experienced ownership.
Reviews
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(15 reviews)
Kelsey Willan
I cannot say enough about this entire team, from the plumbers on site to the front office staff. We had an urgent, knees-to-chest-hustle, situation due to a move in date and an issue with the gas service, and T&D rose to the occasion like no other company we've ever experienced. In the early days of attempting to navigate what needed to be done to get it straightened out, I can't say I wasn't a wreck, nearly in tears, but they have quickly, and efficiently, handled the problem from start to finish. We are not a handy household, and have had 0 experiences with permitting, city inspectors, or service restoration, and T&D was a literal god send reconciling the entire process. I would give them 10 stars if it was an option. Shout out to Steve Sharp for his very patient & knowledgeable assistance, as well as Lexi & Jeannie in the office for all the communication & kindness. If we have an opportunity to use them again, we certainly will.
Scott Sommerer
T&D Plumbing was contracted by NPL to disconnect, move and reconnect several A/C compressors as they did their work on the BGE gas line upgrade in my neighborhood in Bolton Hill. It was our great, good fortune to have had Jeff Martin and Ralph Collins to do the work for each of us. They both have a great sense of humor and respect each other beyond compare. They told each of us clearly and simply what they needed to do, what they saw in the condition of the units and assured us that the compressors would be fully functioning after their work is done. It is my experience that you get the bare minimum in such sub-contracted work. NOT SO WITH THESE TWO GENTLEMEN! They cleared leaves in my unit and washed it down and checked with gauges pressure and coolant levels and topped off. It is the nature of our yards that there is not much room to move. These guys found nothing to be a problem and offered their insight and suggestions as to what to expect from my older compressor and how to lengthen it’s life. I will definitely keep these guys and T&D Plumbing in my contacts!
Rose Eva Dandridge
The team that worked on my plumbing did an excellent job! Due to some bad weather they did run a little behind schedule but were very good with getting the work done and everything closed up and back in its place before I had to leave town. Wonderful work and team that I had.
Lisa Yox
They go above and beyond. Very nice to work with this company. I would very highly recommend this company!
Darnell Tabb
Technician was at my home for less than an hour and I was billed for an hour and 30 minutes. Call the owner in the morning. Going to get a second estimate as well. Very pricey.
Andrew K
Horrible experience. If they call you back they will price gouge you even when they don't fix the problem. Read other reviews and know I was right if you dare work with them...
Matthew C
I've worked with T & D for years. They ALWAYS answer when you call and go above and beyond to take care of any problem. I'll call them first for any HVAC or plumbing issue.
John Norwood
Nice place , nice people - very seasoned ownership! Mature!