Kirkland and Shaw Inc.

I've been a customer for a few years now. I feel I get good, honest service with quality work on my natural gas furnace and related equipment. I've had regular annual service, burner replacement, plumbing and control board updates. The team are responsive, and the price very competitive. I am a happy customer. Thank you Kirkland and Shaw !

Tom the manager was super rude. Called him to get a quote for a property. His tone was annoyed and his responses were sarcastic from the start. He muttered under his heavy breath "I hate people like this". When I heard him, he got shy and refused to repeat himself until I asked for his manager at the end of the call. He said he meant "real estate agents" when asked about who he was referring to. I obviously decided not to proceed with their services.

All started with a leak in my heating system. Got recommended to kirkland and shaw. It was after hours so I called the emergency number and Craig called me right back and walked me through how to shut the zone off to stop the leak. Tom came out next day to look at it and tell me what they could do to fix it. Dimitri came out and fixed in a timley manner and did a great, clean job. Day later had another leak but further down the line. James came out next day and fixed. Prices were reasonable and customer service was above and beyond. Thank you guys so much for all your help.

These are my go-to plumbers when I need a repair or I want to upgrade a fixture. I have used them many times over the years for things like leaky faucets and new toilets. They generally arrive exactly when they say. They have good prices and do the job right.

Best plumbing service in Lexington. I have hired them few times and they are the best. Paul is knowledgeable and humble guy.

Repairman was respectful and responsive, had our gas burner up and running in a very timely manner

You should get estimates from a bunch of other plumbers before hiring these guys!

Kind, and courteous very professionalI highly recommend them!