Garabedian Plumbing & Heating Inc.
Review Summary
Garabedian Plumbing & Heating Inc. receives generally positive reviews, with customers praising:
- Responsiveness and Availability: Quick appointments and same-day service, especially for emergencies.
- Quality Workmanship: Professional, efficient, and knowledgeable technicians.
- Specific Technicians: Rick and Al are frequently mentioned for their excellent service and helpfulness.
- Fair Pricing: Reasonable invoices for quality work and materials.
- Variety of Services: Plumbing repairs, installations (faucets, water heaters, disposals, vanities), and advice on projects.
However, there is one significantly negative review citing:
- Poor Communication and Scheduling Issues: Missed appointments, lack of communication, and failure to follow instructions.
- Damage and Leaks: Damage to new installations and unresolved leaks.
- Unprofessional Behavior: Annoyance from crew, and failure to return calls or emails.

Reviews
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(197 reviews)
Sara Dunham
Needed a shower and disposal fixed and called Garabedien...they were able to set up an appointment right away and Rick did awesome job...knows his stuff as well as contracting stuff and gave us advice on other projects. Great experience with Garabedien.
Gail Smith
Thank you Garabedian plumbing for your quick response today. Right before a big storm is going to be coming through is not when you want the furnace to go out. THANK YOU AGAIN!
Ellen Beccia
Garabedian came today to replace an old faucet. The 2 gentlemen that came did an incredible job! They were very professional, timely and accommodating. They even addressed how I would like a personal touch with the placement of the faucet. This is the second time I had business with Garabedian)who did a full vanity replacement) and couldn't be happier.
Doug F
July 1, 2022
8 AM -Our Water Heater decided to fail and leak in our basement. We called Garabedian Plumbing. I sent a photo to them of our current water heater. 8:15 AM. received call back from Garabedian telling us they had a quality water heater in stock and would come by same day to install. 10 AM Garabedian arrives , removes the old water heater and install new one. This is not easy- some new exhaust pipes installed to meet current code, getting permit and inspection from City of Worcester. I asked for addition of drip pan. 2 PM Zach and Kyle install new water heater and 1/2 hour later the water is hot. My wife is very happy-which makes me happy. Invoice is very reasonable for a quality AO Smith water heater with 6 year warranty. Workmanship on installation looks first rate. Garabedian Plumbing was recommended to me by my neighbors and they gave me great advice. A very good experience that started with a what I thought was a big problem.
Katherine Scott
Rick was fantastic. He installed my insinkerator quickly and efficiently. He unclogged the bathroom sink and found a leak and fixed it also. He was polite and courteous and cleaned up after all the work was done. If you want a good plumber just ask for Rick. You'll be glad you did.
Omari Edwards
Al did repairs on my pipes and he did excellent work. He was fast and efficient. Good job!
Terrence Masson
September 17, 2018
Horrible work, no call back or response to emails. We made an appointment for a sink install, our sink delivery was delayed so we called GP's front desk a day before to say "We have to reschedule for next week". Their crew shows up the next day anyway and are annoyed "Nobody told us". We call their desk back "Please tell your crew, come next week like we instructed you, call my wife's cell phone when you are arriving at 8am." Next week comes, 8:30am and no crew .. so my wife leaves for 20 min to drop off my son at school. They show up, call MY phone and leave a message "Since no one is home, we're going to charge you an extra hour for not being home" and they leave. I call back, explain that their dispatcher screwed up again by not calling my wife as instructed. They finally show up and scratch / gouge the new sink upon install, and now two days later we find a slow and steady leak from the new pipes ... I call and am told "Oh, we'll see if we can have someone out in a few days". As of now, no returned emails, no returned phone calls.
Evan B
Rick was so professional and helpful when I needed help fixing my toilet. He came out in no time at all and resolved my issue and showed me how so in the future I could do it my self. So honest and truthful, truly an asset to your company 10/10 wouldn’t go anywhere else