WaterWork Plumbing - Ferndale, Michigan

Mixed Reviews: Some customers report positive experiences with fast, efficient, and friendly service, with technicians like Don, Eugene, and Ryan being praised. They were able to quickly resolve issues like drain clogs and sewer backups.
Pricing Concerns: There are complaints about hidden fees, price discrepancies between initial quotes and final bills, and perceived high hourly rates.
Inconsistent Quality: Some customers experienced issues with the quality of work, including repeated leaks and unresolved problems. One customer had to have work redone by a different plumber.
Customer Service Issues: Some customers reported negative interactions with technicians, including hostility and threats to leave the job. Difficulties in reaching the owner to resolve complaints were also noted.
Overall Recommendation: Proceed with caution due to inconsistent service quality.

Review Summary