Jay's Plumbing Sewer And Excavating
Review Summary
- Positive: Many customers highly recommend Jay's Plumbing, praising their knowledge, honesty, promptness, professionalism, and communication. They are commended for going above and beyond, minimizing disruption, and providing fair pricing. Several customers found a plumber they trust for life.
- Negative: One customer reported a negative experience with a supervisor who was rude, changed the price, and didn't perform the promised services. Another customer felt overcharged for a water heater diagnosis and repair quote.
- Other: Jay's Plumbing is praised for being helpful and honest, even advising a customer to contact the city for a service line issue, saving them money. They also provided quick and efficient service for an urgent repair, saving a customer money by repairing existing fixtures instead of replacing them.

Reviews
View All on Google4.6
(71 reviews)
Justin Mayer
Jay and his team are fantastic!! We have a complex sewer job and Jay went above and beyond to minimize disruption, find the right partners for specialized parts of the job, and communicated openly and honestly throughout the process. I highly recommend Jay for any plumbing and sewer issues you may have.
Lisa Santi
We highly recommend Jay’s Plumbing and Sewer. We discovered tree roots growing out of the PVC pipe into the sump pump in our basement. We asked around on Facebook, and Jay’s Plumbing service came highly recommended. They came and checked it out and serviced our issue perfectly based on our concern! Matt and Josh were top notch, friendly and professional, and left everything clean. We found a new plumbing company for life and will definitely recommend to others! Thank you! Brian & Lisa
Sandy Lopez
Was referred by another company due to my issues and Jay quoted me one price but his Supervisor said another was very rude , never came back to do my scope with camera , charged me more than I was quoted by owner and stated I am the supervisor I can charge what I want . Very disappointing after reading the reviews thought I would have a better experience.
Jeanne Wood
I highly recommend Jay’s Plumbing! We ended up having a pretty large plumbing problem but Jay’s was very knowledgeable and honest about our problem. They walked us through what was going on every step of the way and answered all of our questions. They were prompt and professional. I now have a plumber who I like and trust. All of the guys that were on the job are top notch! A big thank you to everyone!
Lady B
I spoke with Jerry, who gave me a very decent quote for fixing the valve pipe for my hot water heater. He sent Matt and from his evaluation turned out I needed a few more things done. Matt also gave me a decent price and fixed everything in less than 2 hours. I was impressed and blessed because I couldn't afford what other places was charging. Thank you guys again Very much!!!
Brian
I call this guy up and describe my issue and he says well send me a picture which I did. Now he calls me back and says this is a led service line... now already I can hear the calculator crunching numbers its payday for him and I got the check. Then he tells me to call the city because the state government has given the cities a lot of money to fix this issue. Really I said, so I call the city and they replied >>...Yep, now I'm on the list and I just got put to the front of the line because I'm having issues. He could have made an easy $1200. Thanks for be helpful and honest you now have a client for life. Brian
Janet Jackson
I was charged $100. just to come out to see what was wrong with my 3 year old water heater. Diagnosis was Replace Vapor Sensor. I was quoted $2,000. to repair. The vapor sensor costed $25. on Amazon, was here within 24 hours. My boyfriend installed it, and YAY, I have hot water. Cost $100. to Jay's. With a $2,000. Diagnosis. Cost $25. to Amazon. Lesson learned PRICELESS!!
Stephanie Wink
I contacted Jay's Plumbing with an urgent repair as I am selling the home. He was able to get on the job immediately and repaired it within the time frame we discussed. I had bought a new faucet and shower, head thinking I would need them, and Jay told me to save my money and repaired it for much less than expected. Thank you for being so quick and efficient and working with my accommodations of not being able to meet in person. I appreciate your help and will be referring you to everyone I know.