Suburban Plumbing Services, LLC
Review Summary
- Mixed Experiences: One customer had a negative experience with a price increase for a hot water tank issue, ultimately choosing a cheaper alternative. Another customer was dissatisfied with the hot water tank itself.
- Positive Experiences: Several customers praised the company for efficiency, knowledge, honesty, professionalism, and quality workmanship. Specific positive mentions include:
- Quick response times.
- Helpful advice over the phone (even without a charge).
- Successful bathroom and laundry room remodeling.
- Good communication and respect for budget.
- Expertise in various plumbing tasks (frozen pipes, garbage disposal, faucet leaks).
- Overall: The reviews are mixed, with some customers highly satisfied and others expressing dissatisfaction, primarily regarding pricing and a specific product.

Reviews
View All on Google4.8
(82 reviews)
Laurie Lykins
Not a good experience, and I would NOT buy a Lochinvar hot water tank even though I was told it was a really good hot water tank. 👎 I could say more but I will leave it there. Good Luck ladies I had intended to leave the matter as previously discussed, but in light of Jim's clarifications, I will provide additional context. The hot water tank in question was installed in 2021, not a year ago as Jim mentioned. I had previously interacted with Jim regarding this matter. I did not have any issues with the inspection or installation of the hot water tank. However, I did contact the company today to inquire about the price, which was initially quoted at $125.00. Nevertheless, upon mentioning that the tank had sediment and I did not want it drained into the internal drain, the price increased to $400.00, as the technician would need to carry buckets down the stairs to drain it outside. I expressed my dissatisfaction and said have a blessed day and ended the call. I did receive a call from Jim after my review as well. To provide clarification, I authored the review subsequent to this experience. I did not submit a request for the job to be TAKEN or for BUCKETS to be carried down my stairs. I let Jim know i did not want the sediment to be drained into my upstairs floor drain, and then he mentioned buckets and quoted $400.00. I would like to note that I do not possess a basement, contrary to Jim's assertion. From the outset, Jim was informed that the issue was situated on the second floor, and his demeanor underwent a transformation as soon as I conveyed my reluctance to have the sediment discharged into the upstairs drain. I did not refuse to remit payment, but rather deemed the quote excessive and opted to explore alternative options. Subsequently, I engaged the services of another company, which completed the j today for a total of $175.00 and they did not drain the sediment in the upstairs drain and no buckets were involved either.
TZ Chang
Jim and company at Suburban Plumbing services came in this morning just an hour after I called for him to check out my water heater. He was efficient, knowledgeable, and got the job done. Satisfied customer!
Brandon Budde
A well run small business that I, will support again. Alex is knowledgeable, honest, and will do what it takes to make sure the job is done right. He did great with copper and properly managed the cast iron pipes in my 1972 built home.
Shauna Head
had a frozen pipe last week while taking care of my husband in hospice. called suburban and got very friendly and beyond professional advice over the phone and I was able to unfreeze my pipes. very grateful to be helped without being charged. this is the only plumber I'll call from now on.
Kristin Sanchez
August 4, 2023
Jim, Alex and thier team did an amazing job remodeling our bathroom and laundry room for us. Everyone was very professional and did a great job communicating with us throughout the entire project. We appreciated that they were respectful of our time and budget too. Workmanship is high quality. We would use them again and will continue to refer them to others.
Remia Lovell
Jim and Logan were here to help me with my garbage disposal leak, shower faucet and leak in our vanity. Very professional and did the job well. . . Explained the problem and the best solution they implemented. Will call them again when we need the expertise of a plumber.
Toya Jeter
Suburban Plumbing represents professionalism. The quality of their work was superb. They are very nice people as well. I will be dealing with them in the future if need be. Thanks
Thomas Marsden
Excellent service! Suburban did a superb job fixing various problems for our family. I highly recommend these folks if you have a need for a plumber!