Roto-Rooter Plumbing & Water Cleanup

Overpriced and potentially deceptive quoting: Customers reported high quotes, inflated labor costs, and unnecessary charges (e.g., scoping fees).
Poor scheduling and communication: Missed appointments, lack of communication about delays, and incorrect contact information were common complaints.
Unprofessional behavior: Rude customer service representatives and technicians, failure to complete jobs, and lack of follow-through were cited.
Ineffective repairs: Multiple customers reported that the initial fix failed, requiring additional (and costly) services.
Questionable diagnostic practices: Some customers felt they were being pressured into unnecessary and expensive repairs.
Inconsistent service quality: While some found the plumbing service adequate, the water restoration department was unreliable.

Review Summary