Roto-Rooter Plumbing & Water Cleanup

This place is a scam. I called asking for nothing more than a quote to replace some pipe. While I was on the call I asked if there would be a service charge for them to come out. I then clarified twice that all I wanted was the quote and she ensured me there would be no service charge. When they got here they told me I had to scope the pipe for $450 and when I refused they then charged me an $80 service charge for having to come out. On top of that the pipe that I needed replaced is roughly 4 feet long and the working area had been cleared for easy access. I got a quote from another plumber stating it shouldn’t take more than 4 hours to replace. The quote was for over $2100, meaning that labor here alone would be $500/hour.

Made an online appointment on Wednesday for the following Monday afternoon because we were out of town till then. No call but they showed up on Thursday- our Ring notified us. Called and told them the appointment was for Monday. Called Monday morning to confirm. They will be there between 2-4 pm. Called at 5 pm and were advised that they tried calling but no answer so they skipped us. The number they had wasn’t even close to ours and certainly not something we would have mistyped. They advised a tech would call as soon as possible. This was to snake the sewer drain so we were unable to use any water in our house the whole time. Called back at 7 pm and the gal that answered definitely needs some customer service refresher courses. Not only was she rude, she blamed us for her having the wrong number and then hung up. This was after she didn’t answer the phone from my husbands cell phone so he called on mine and she answered right away. We are here 24 hours later and have yet to hear another word from them. Of course we found someone else to take our money. Never ever again will we call them no matter where we live. They think they are too big for their britches as the saying goes.