Magnum Plumbing + Heating Inc.
Review Summary
- Positive: Friendly, knowledgeable technicians; thorough explanations; mindful of property; efficient service; quick response times; trustworthy; good value; reliable.
- Negative: Poor communication/responsiveness; potential for overcharging/dishonest assessments (one instance of a faulty heat exchange diagnosis).
- Mixed: One customer had a positive experience with a water heater replacement.

Reviews
View All on Google4.4
(20 reviews)
Emily Buchan
This team provides service for the property management we rent from. All their techs have been really friendly and knowledgeable—always tell us what happened, what they're replacing/fixing, and things to look out for. Always answer all our questions, which we super appreciate! Very mindful with their work boots on our floors, always wipe/stomp off debris outside.
jayden schnyders
Tim did amazing fixing underneath my sink I highly recommend these people
Gim Lee
Called them for a residential water heater replacement. Explained everything that was going to happen very thoroughly on the phone and collected a lot of detail from me to verify a smooth install. I emailed them a couple pictures of my current setup and they had guys out the next day with a new unit. Very personable and professional upon arrival and throughout. No complaints.
Debra Shultz
My furnace stopped working last night. I called at 7:15am. Had an appointment for repairs at 8:15 and I was back to work by 10:00 with a new capacitor for my furnace ams a new thermostat. Wonderful work and very professional. I give them 100%.
Pandora VanMeter
This place is a RIP OFF!!! Had them out to my house to clean and inspect my furnace (roughly 12 years old) and was told that my heat exchange was cracked. I was also told that they would fix it for just under $5000!!! Since I refused to pay for a new furnace, the employee refused to put my furnace back together knowing how cold it is outside. After asking the employee to leave, I quickly got on the phone to have another furnace company come out ASAP to inspect my heat exchange. After having a different company inspect, I was told that there was ABSOLUTELY NOTHING wrong with my heat exchange. I will never call or recommend this company to anyone ever again!!
Beth Whaley
When my air conditioner quit working, they made time in a fully-scheduled day to come offer advice and an estimate. They were able to repair it during the visit and it was less than half of the other estimate I had gotten! Such good service and I really trusted their employee.
Meggan Kasprowicz
Very disappointed. We recently moved to Wayland and we literally live right around the corner from Magnum. I called for someone to come out and address some issues we were having with our furnace/ac and our water heater. Was told that someone would call me soon to set up an appointment. The next day I still hadn't heard back (our water heater wasn't working and I have three small kids, so it's kind of essential), so I called again. Was told they were sorry and someone would call me back within a couple hours to set something up. Was never called back. Not impressed.
Mill Brook
Magnum Plumbing & Heating Inc. is an Outstanding company and has done such a great job for us over the years. They are our go-to for all our plumbing and heating needs!